Summary/ObjectiveThe Sales Program Platform Specialist is responsible for the day‑to‑day management, optimization, and support of our sales gamification and incentive platform. This role ensures the platform is running smoothly, users are supported effectively, and sales programs are executed accurately and on time. The specialist acts as the primary point of contact for platform questions, issue resolution, and continuous improvement, working closely with sales, operations, and technology partners.This role is ideal for someone who is detail‑oriented, analytical, and customer‑focused, with an interest in sales programs, systems, and performance improvement.Essential FunctionsPlatform Management & AdministrationManage and administer the sales gamification and incentive platform, ensuring accuracy, reliability, and alignment with sales programsConfigure programs, challenges, leaderboards, scoring rules, and rewards within the platformMonitor platform performance, data integrity, and user activity to ensure optimal functionalityPerform routine audits and validations to identify and resolve discrepanciesUser Support & TrainingServe as the primary support resource for platform users, responding to questions and troubleshooting issuesResearch, diagnose, and resolve platform issues independently or in partnership with vendors/BICreate and maintain user documentation, FAQs, and training materials• Support onboarding and ongoing education for new and existing usersIssue Research & Problem ResolutionInvestigate reported issues by reviewing system data, configurations, and workflowsIdentify root causes and recommend solutions or process improvementsTrack recurring issues and collaborate on long‑term fixes to reduce support volumeEscalate complex issues when necessary and follow through to resolutionProgram Support & ReportingSupport sales program launches, updates, and changes by ensuring accurate platform setupAssist with reporting and analysis related to participant engagement, performance, and adoptionValidate results and outputs to ensure programs are executed as designedPartner with stakeholders to ensure program goals are supported by platform capabilitiesContinuous ImprovementIdentify opportunities to improve platform usability, processes, and user experienceStay informed on platform features, updates, and industry best practicesProvide feedback and recommendationsCompetenciesAttention to Detail: Taking responsibility for a thorough and detailed method of working.Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs and giving high priority to customer satisfaction and customer service.Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty.Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Supervisory ResponsibilityThis position has no supervisory responsibilities.Work EnvironmentThis job operates in a professional office environment.Physical DemandsMust be able to sit for long periods.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. though some work will be required outside of the normal working schedule.Travel0 – 10% travelRequired Education and Experience4-year degreeExperience with sales gamification, incentive, or performance management platformsBackground in sales enablement, sales operations, or performance analyticsExperience working with vendors or third‑party technology partnersA bachelor's degree in analytical-based field, organizational performance or behavioral economics preferredPreferred Education and Experience2+ years of experience in sales operations, sales programs, systems administration, or a related roleExperience supporting users in a technical or system‑based environmentStrong analytical and problem‑solving skills with the ability to research issues independentlyHigh attention to detail and ability to manage multiple priorities simultaneouslyExcellent written and verbal communication skillsProficiency with spreadsheets, reporting tools, and data validationAdditional Eligibility Qualifications (Knowledge, Skills, Abilities)Customer‑focused and service‑orientedComfortable working with systems, data, and processesStrong organizational and time‑management skillsAbility to translate technical information into user‑friendly guidanceProactive mindset with a focus on continuous improvementAAP/EEO StatementReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
