Job Title: Intake & Scheduling CoordinatorLocation: Remote (South Africa)Working Hours: US Hours (9am-5pm EST)We are seeking a highly organized, people-oriented Intake & Scheduling Coordinator for an ABA company.This is a key front-facing role. You'll be one of the first people families interact with when seeking services for their child, guiding them through the intake process while also helping ensure our clients receive consistent, well-coordinated therapy schedulesWhat You'll Be Doing:Intake & Family SupportWorking inbound leads daily and qualifying families for servicesConducting free consultations by phone (no Zoom or Teams required)Managing intake paperwork and documentation through completionGuiding families through the onboarding process and providing ongoing communicationKeeping our CRM pipeline updated to ensure timely follow-up and movement through the intake processScheduling & Client CoordinationManaging the scheduling phone line and responding to scheduling requests from families and staffBuilding and maintaining client schedules based on family availability, staff availability, and clinical recommendationsCoordinating therapist assignments and schedule adjustmentsManaging schedule changes due to staff call-outs, family cancellations, vacations, and other last-minute needsCommunicating schedule updates to families, RBTs, BCBAs, and leadershipMonitoring schedule consistency and helping maximize client access to servicesProblem-solving scheduling conflicts and finding creative solutions to keep services running smoothlyCollaborating closely with Clinical and Operations teams to support staffing and scheduling needsReferral & Community OutreachBuilding and maintaining relationships with pediatricians, diagnosticians, schools, and community referral sourcesSupporting outreach efforts to increase referrals and community awareness of servicesRequirementsExperience in ABA, healthcare scheduling, staffing coordination, or client servicesStrong customer service and phone communication skillsExperience managing multiple calendars or schedules simultaneouslyAbility to handle confidential information professionallyExcellent attention to detail, follow-through, and time management skillsStrong communication skillsBenefitsComfortable working U.S. hoursRemote work from home

Intake & Scheduling Coordinator

Emma

Responsibilities

Skills wanted:

Language(s) required:

About ReWorks Solutions:

reworkssolutions.com

Admin access needed