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8 days ago
Requirements and responsibilities
About LiveKitLiveKit is building the infrastructure layer for the agentic era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe AI agents in production. Founded in 2021, LiveKit powers voice and agentic AI applications for OpenAI, Salesforce, Spotify, Meta, and tens of thousands of other developers, collectively facilitating billions of calls each year.About This RoleWe're hiring a Developer Support Engineer to be the first line of technical support for the thousands of developers building with LiveKit.You'll respond to inbound requests, triage and diagnose issues, and ensure developers receive fast, accurate, and empathetic help — whether through direct responses or by routing problems to the right internal teams.This role is ideal for someone who thrives in a fast-paced, highly technical environment, has a deep curiosity about how things work, and takes pride in creating clarity out of chaos. You'll collaborate closely with our Developer Success, Engineering, and Sales teams to make sure every developer gets the help they need — and that their feedback informs how we build.You'll Thrive Here If You:are obsessed with helping developers succeedare known as the go-to person for solving tricky technical issueswork hard and can move fast without sacrificing qualitycare deeply about polish, detail, and clear communicationare a fast learner, frequently picking up new tools, systems, and skillsThe best way to impress us is by showing how you help others unblock themselves — and maybe by tinkering with LiveKit along the way.What You'll DoServe as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)Triage and prioritize inbound issues, ensuring clear ownership and timely responsesReproduce and validate issues where possible, collecting logs, SDK versions, and environment detailsProvide initial troubleshooting or workarounds to unblock customers quicklyEscalate more complex issues to internal teams with crisp summaries and contextDocument learnings and contribute to internal and external knowledge basesIdentify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experienceWho You Are2–4 years of experience in developer support, technical support, or a customer-facing engineering roleStrong problem-solving skills with a methodical approach to debuggingFamiliarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)Clear written and verbal communicator who can explain technical details conciselyComfortable using tools like Postman, curl, Wireshark, and browser dev toolsCurious and empathetic, always keeping the developer's perspective in mindNice to HaveExperience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIsFamiliarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interactionExperience using ticketing or issue-tracking tools like Linear, Jira, or ZendeskBasic scripting or automation experience for improving internal workflows or triage efficiencyOur Commitment to YouAn opportunity to build something truly impactful to the worldContribute to open source alongside world-class engineersCompetitive salary and equity packageHealth, dental, and vision benefitsFlexible vacation policyLiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.
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