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Why StrataPTStrataPT is the only EMR & RCM platform designed to achieve a 99.99% reimbursement rate.We’re not just building software — we’re helping physical therapy, occupational therapy, speech therapy, and ABA practices run smarter, grow faster, and keep more of what they earn.Our customers span the entire United States, and our team is central to how we outperform the industry. We’re relentlessly focused on delivering results, solving real problems, and making sure our customers can count on us — every single day.About This RoleWe’re looking to add an RCM Operations Lead to our mighty, high-performing team. You’ll be hands-on in leading advanced denial resolution workflows, appeals processes, and AR strategy — playing a critical role in ensuring that our clients receive timely and accurate reimbursements. This role isn’t siloed. You’ll have a direct connection to the business, tight feedback loops with stakeholders, and a high degree of ownership over team performance metrics.Here’s what this looks like:Driving Quality & Efficiency: Leading efforts to minimize manual rework and ensure high-quality billing resolution.Strategic AR Management: Orchestrating workflows to optimize AR aging and meet aggressive collection targets.Leading High-Level Claim Resolution: Researching and resolving nuanced billing denials and managing escalated appeals.Payer Configuration Ownership. Manage complex payer configurations as part of new customer setup and ongoing performance management, resolving escalated claim rejections at the transaction level.Denial Trend Analysis: Identifying payer patterns and recommending systemic process improvements to minimize future denials.Collaborative Leadership: Working closely with internal billing and RCM teams to align on organizational goals.Data-Driven Decision Making. Using AR aging reports, denial data, and propensity-to--pay intel, prioritize team effort where it has the highest financial impact.Essential ResponsibilitiesOptimize AR Distribution: Direct team efforts to ensure at least 85% of total insurance AR remains within the 0-90 day aging bucket.Minimize Denial Impact: Maintain an initial denial rate of 9% or lower through proactive feedback and root-cause analysis.Ensure Operational Quality: Monitor and reduce the "Multi-Touch" rework rate to 10.9% or lower, favoring automated and first-pass resolutions.Validate Accuracy: Confirm denial coding accuracy and escalate exhausted appeal efforts through internal pathways.You’ll receive full training on all internal systems and play an important part in helping StrataPT scale its operations to serve more customers nationwide.Skills & QualificationsEducation: A college degree is preferred, but not required. We’re looking for sharp, capable people who can think critically and learn quickly.Experience: 2–3+ years in healthcare AR or denial management, with deep knowledge of CPT/ICD-10, UB04, and CMS 1500 forms.Direct experience with reimbursement patterns, coding nuances, or appeals strategy in physical therapy, occupational therapy, speech therapy, or ABAExcellent communication, organization, and multitasking abilitiesStrong problem-solving skills and ability to work independentlyTech-savvy with advanced experience in payer websites and portalsAbility to manage confidential information with discretionThis Role Is Ideal for Someone Who Is:Humble. Self-aware and respectfulEmpathetic. Goes beyond understanding another person’s perspective. Acts with compassion and respectAdaptable. We like learn-it-alls, not know-it-allsRemarkable. Remarkably resourceful. Remarkably effectiveTransparent. Open and honest with others and with themselvesOur Culture at StrataPT These aren’t just words on a wall. These are the standards we hire against, coach around, and hold ourselves to:We solve for the customer.We are remarkably transparent.We favor autonomy & accountability.We believe extraordinary peers make all the difference.We pursue long-term impact.Compensation & BenefitsJob Type: Full-timePay Range: $42,500 – $57,500 depending on experienceStrataPT Benefits include:Medical, Dental, Vision, Life & AD&D, Short- and Long-Term Disability (coverage begins on Day 1)Simple IRA with 3% company match (eligible after 1 year)Paid Time Off: 14 days PTO annually6 company holidays + 1 floating holidayFlexible schedule, with a shared rhythm during standard business hours (Monday–Friday, 9:00 AM to 5:00 PM ET). We trust you to manage your time — and we expect everyone to stay connected, responsive, and aligned.
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