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AI Solutions Architect - Build it, Scale it, Own itAt Sangoma, we’re embedding AI directly into the core of our UCaaS and CCaaS platforms to create real competitive advantage and real customer impact. We build the technology that keeps businesses connected and power the conversations that drive growth for organizations of every size. We are builders, partners, and problem solvers. We move with purpose, win as a team, and take ownership of results.We’re looking for an AI Solutions Architect who wants to influence platform direction, not just contribute to a feature backlog. This is a strategic technical role inside Software Engineering where you’ll help define what we build, how we build it, and how it scales. If you’re someone who thinks in systems, challenges assumptions early, and cares deeply about shipping AI that performs in production, this is your seat at the table.Your Role:Partnering with Product Management to define AI-enabled capabilities that drive real competitive advantageVetting ideas early to ensure they are technically viable, scalable, and aligned with long-term platform strategyArchitecting AI-driven systems that balance performance, latency, accuracy, cost, and operational complexityDesigning end-to-end data flows that integrate seamlessly into Sangoma’s UCaaS and CCaaS environmentsGuiding engineering teams with clear architectural specifications and measurable design principlesEnsuring AI components are secure, resilient, observable, and production-readyParticipating in design workshops, roadmap discussions, and cross-functional planning sessionsYou will help ensure that what we build is not only innovative, but durable, scalable, and aligned with long-term platform evolution.RequirementsYour Background:3 plus years of experience in Technical Product Architecture, Systems Design, AI Solutions Engineering, or similar role deploying AI/ML solutions in productionKnowledge of UCaaS/ CCaaS domains, real-time communications systems, voice, data and telecom concepts is a must.Strong understanding of modern AI/ML techniques including LLMs, NLP, predictive modeling, speech analytics, agent assist, and automationDemonstrated ability to design complex AI-driven systems and manage trade-offs such as accuracy vs. speed vs. costExceptional communication and documentation skills, able to translate complex concepts across technical and non-technical audiencesExperience with Product Discovery and early-phase ideation preferredFamiliarity with secure model deployment, data governance, and responsible AI practices preferredBenefitsWhat We Offer:Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting periodMatching 401K program - 100% match on 4%.Employee Stock Purchase Plan after one year of service.Flexible Time Off & Company HolidaysEntrepreneurial work environment partnered with high growth career opportunitiesAre you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
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