You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 1 month ago
Requirements and responsibilities
CENTRL is a leading risk and compliance technology company that provides AI powered enterprise-grade risk, due diligence, cyber security and privacy management solutions to financial institutions worldwide. Our clients include some of the largest banks and investment management firms across the Americas, Europe and APAC. Headquartered in Silicon Valley, CENTRL has regional offices in New York, India, Australia, and the United Kingdom. Established in 2015, CENTRL is a high-growth, venture backed SaaS firm leading the way in innovative generative AI solutions to manage third party risk and due diligence.In this role you will be a product support specialist who solves issues on our customer’s behalf supporting our Enterprise B2B SaaS platform.Position Overview:In this role you will be part of a team supporting our Enterprise B2B SaaS platform. As a product support specialist, you will become a product expert who solves issues on our customer’s behalf and ensure that high customer service standards are met.Looking for talented, professional, and technology skilled individuals.Full-time / Contract-to-HireThis position is a remote role from 3:00AM - 11:00AM PST / 6:00AM - 2:00PM EST. Preferred Candidates around Mountain View, CA.Job Responsibilities** RequiredHelp develop Customer Support processes for a rapidly growing organization and teamRespond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional mannerHelp customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessaryPerform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessaryProvide feedback and analysis to our internal product development team on enhancements & improvements for the productHelp develop regular website/application, adoption, usage, and customer support metrics & analyticsHelp manage our internal Knowledge Base & Production documentation collateral.Identify and suggest process improvements to improve customer experienceMinimum QualificationsBachelor's degree or equivalent practical experience.1-3 years of experience in customer service for SaaS application supportPreferred Qualifications** Optional (Highly Recommended)Excellent technical aptitude and comfortable with learning new applications and software toolsExcellent problem-solving skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customerPrevious experience working with or support SaaS productsSelf-starter, working as hybrid team memberWilling to help provide input and insight for new product features & enhancementsStrong planning, organization, & communication skillsGood time management, telephone and customer engagement skillsExperience with Zendesk Support Suite or similar toolsCENTRL offersCompetitive salary, performance bonus, and company equityComprehensive benefits package including 401K, medical, dental, and vision plans for you and your familyGenerous PTOCENTRL’s platform helps banks, financial institutions, asset owners, managers and other companies with risk oversight. We believe that people do their best in a culture that encourages teamwork, innovation, and inclusion. These values serve as the foundation of our culture, which is collaborative, dynamic, fast-paced, and drives our obsession in delighting our clients.We live and breathe these values every day. And together, we’re committed to help solve real business challenges with CENTRL technology.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)