Russian Speaking Call Center Agent at LBC Mortgage | Torre
Russian Speaking Call Center Agent
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LBC Mortgage

Russian Speaking Call Center Agent

LBC Mortgage
Emma
Emma
You'll empower clients with essential insurance support in a stable, remote, and growth-focused role.
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Full-time

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Emma of Torre.ai
 18 days ago

Requirements and responsibilities

LBC Mortgage is a well-established financial services company with over 20 years of industry experience. As we continue to grow our Insurance Department, we are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team.If you enjoy helping people, have call center experience, and are fluent in both Russian and English, we'd love to hear from you!Responsibilities:Handle inbound and outbound customer callsAssist clients with insurance-related questions and requestsProvide exceptional customer service via phone, email, and textFollow up with clients regarding documentation and policy updatesAccurately enter and maintain customer information in company systemsResolve customer concerns in a professional and timely mannerWork closely with internal departments to ensure a smooth customer experienceRequirements:Fluent in English and Russian (spoken and written)Previous Customer Service or Call Center experience requiredStrong communication and interpersonal skillsExcellent phone etiquette and active listening skillsComfortable working in a fast-paced environmentStrong computer skills and ability to learn new systems quicklyReliable internet connection and dedicated remote workspaceAvailability to work during PST business hoursPreferred Qualifications:Experience in the insurance industry is a plusExperience with CRM systemsSales or client retention experience is an advantageWhat We Offer:Fully remote positionStable, long-term opportunityFriendly and supportive team environmentProfessional growth opportunitiesCompetitive compensation based on experienceIf you are passionate about helping customers and enjoy working with people, we'd love to hear from you!
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