Sr. Customer Success Partner, Healthcare Vertical (US Remote) at First Advantage

About the roleThis is a remote position but individual must be authorized and resided in the United States. While not required, ideal candidate would be in the Omaha, NE area.Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and large account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a smaller number of named accounts. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with customers, operations management and technology to ensure service levels are being maintained.ResponsibilitiesProgram ManagementDevelop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.Identify additional products or solutions FA can provide.Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions.Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors.Prepare and deliver quarterly and annual client business reviews.Document and manage all action/project plans for assigned client base.Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues.Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.Constantly seek, share, and implement best practices.Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.Partner with internal account team to review program performance.AdministrativeManage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.Manage monitoring and reporting programs for customers.Perform other duties as assigned.ExperienceBachelor's Degree or equivalent (MBA optional but preferred)7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.Work experience in professional account management and sales environment is desirableProficiency with MS Office applications including Word, PowerPoint, and ExcelSalesforce use and familiarity in helping track client information helpfulStrong oral and written communication, and interpersonal skills.Outstanding multi-tasking and time-management abilities.Excellent organizational, analytical, problem analysis and problem-solving skillsDemonstrated networking capabilities, exhibiting a professional demeanor and business maturityAbility to navigate large organizations and build strong internal partnershipsWhy First Advantage is Your Next Big Career Move:First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.Additional benefits offered to our eligible people include:Ability to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans401k with an employer match, and an Employee Stock Purchase Plan (ESPP)Competitive and flexible Paid Time Off (PTO) and 9 paid company holidaysAccess to tech and growth opportunities, and leaders who want you to succeed!

Sr. Customer Success Partner, Healthcare Vertical (US Remote)

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Connie Freeman

Scott Staples

Jenn Tomassi

About First Advantage:

www.fadv.com/

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