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Passionate about a career in customer service? Do customers and their needs come first in your book?Here is an opportunity for you!Webafrica is on the hunt for a Contacts Agent in our Order Fulfilment team that is particular about process and obsessed with customer service.A spunky character who is keen on maintaining strong working relationships with customers – and suppliers of course – and who knows how to read the customer's needs before they even think of them. A psychic in this regard, if you will.If this is you, drop us your deets and let’s meet!RequirementsMinimum RequirementsGrade 12At least 2-3 years' experience in a Customer Service/Call Centre environmentStrong customer service skillsStrong telephone etiquetteMS Office (Excel, Word and Outlook) experience will be advantageousIdeal requirementsISP experienceBeing tech savvy is not a must, but it will definitely be an advantageKey CompetenciesExcellent verbal and written communication skills (English)Customer focusedAttention to detailAbility to work under pressure & manage several priorities at a timeGood communicatorBeing courteous and professional at all timesAbility to up-skill and learn independentlyAbility to work independently and in a teamTools of trade provided:LaptopHeadsetThis role is remote based. *FIBRE CAPABILITY AT HOME IS A REQUIREMENT FOR THE ROLE*
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