Senior Reliance Care Associate (Customer Support) at Reliance Health | Torre

Senior Reliance Care Associate (Customer Support)

You'll elevate health outcomes by ensuring quality in vital mental wellness support.
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Full-time

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Emma of Torre.ai
3 days ago

Requirements and responsibilities


RequirementsBachelor's degree (any discipline)Must have completed NYSC or have a valid letter of exemption.Minimum 3 years’ experience in customer support operationsMinimum 1 -2 years’ experience in quality assurance (checking work quality, creating scorecards, coaching team membersExperience leading or supervising a team of 5 or more peopleExperience using any ticketing or helpdesk software (e.g., Zendesk, Freshdesk, Intercom, Zoho Desk)Good skills in Excel or Google Sheets (can create reports, use formulas, make charts)Strong written and spoken communication skillsNice To HaveExperience with Zoho Desk specificallyExperience in health tech or health insurance industryExperience with data analysis or basic SQLExperience setting up automation and workflows in support software
Optionally, you can add more information later (benefits, pre-screening questions, etc.)
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