Requirements and responsibilities
At Mitratech, our customers are at the heart of everything we do — and we're looking for an Account Manager who's ready to own a portfolio, drive meaningful expansion, and make a real impact.In this role, you won't just manage accounts — you'll grow them. You'll build deep relationships with our customers, understand their goals, and help them unlock the full value of their investment in Mitratech.What you'll doOwn a portfolio and be accountable for net revenue retention above 100%Hunt for upsell and cross-sell opportunities, negotiate renewals, and drive expansionRun strategic quarterly business reviews focused on customer value and growthBuild account plans with clear milestones and revenue targetsCollaborate across teams to deliver a world-class customer experienceWhat we're looking for2–4 years of account management B2B SaaS experienceProven track record of growing accounts and exceeding retention targetsStrong communicator and relationship-builder — over phone, email, and in-personHigh energy, organized, and able to manage multiple prioritiesPassion for staying ahead of industry trendsPerks & benefitsMajor medical insurance (Seguro de Gastos Médicos Mayores)30 days of Christmas Bonus20 days PTO + 11 paid holidays + 4 annual global wellness daysAssembly recognition program2 days of paid volunteer time offSavings fund (fondo de ahorro) capped at 13% and matched by the companyQuarterly stipend of $1,950 MXN for electricity and internet expensesAll benefits by law are granted
Optionally, you can add more information later (benefits, pre-screening questions, etc.)