About IncisiveIncisive is a fast-growing healthcare technology company that transforms how dental practices adopt and scale digital restorative workflows. Through our ecosystem, we remove financial and operational friction for dentists while aligning incentives across labs, distributors, and manufacturers.We are PE-backed by Lock 8 Partners, trusted by 600+ doctors nationwide, and growing rapidly with a 95%+ annual retention rate. As we scale, we’re investing heavily in the systems, automation, and operational infrastructure that power a modern go-to-market organization.About the RoleWe’re hiring a Director of Revenue Operations to build and scale the operational engine behind our go-to-market organization across Marketing, Sales, Customer Success, and Support.This is not a maintenance role. This is a builder role.You’ll own the systems, processes, reporting, and operational architecture that allow the company to scale efficiently without adding unnecessary complexity or losing visibility along the way. You’ll work cross-functionally across the full customer lifecycle, from lead management and pipeline forecasting through onboarding, customer health, retention, and support operations.The ideal candidate is highly systems-oriented, deeply operational, and comfortable moving between strategic planning and hands-on execution. You should be excited to build processes from scratch, improve them continuously, and use AI aggressively to increase leverage and execution speed.This role reports to the VP of Product and is fully remote within the United States.What You’ll OwnGo-to-Market Systems & InfrastructureOwn Salesforce as the go-to-market system of record, including architecture, automation, permissions, integrations, and data integrityAdminister and optimize the broader GTM stack including HubSpot, Front, PandaDoc, Dialpad, and related integrationsLead vendor evaluations, renewals, and stack rationalization decisionsBuild scalable operational processes that support rapid company growthMaintain visibility into roadmap priorities, operational initiatives, and system improvementsCustomer Success & Lifecycle Operations Design and operationalize customer lifecycle workflows across onboarding, deployment, Customer Success, and supportBuild and implement customer health scoring frameworks and proactive risk workflowsImprove cross-functional handoffs to create a seamless customer experienceDevelop segmentation and operational frameworks that align customer effort with account value and lifecycle stageSales & Marketing OperationsEstablish pipeline hygiene standards, forecasting processes, and reporting cadencesPartner with Marketing on attribution, lead routing, and MQL-to-SQL workflowsBuild operational frameworks that improve visibility, accountability, and conversion across the funnelReporting, Analytics & Process DesignBuild dashboards and reporting that drive executive decision-making across pipeline, retention, customer health, and revenue operationsEstablish data governance, KPI ownership, and a single source of truth across go-to-market functionsDocument SOPs, SLAs, and operational standards that scale with team growthEliminate manual work through automation and system design wherever possibleAI-Native OperationsUse AI as a default operating tool for analysis, documentation, process design, data audits, workflow creation, and operational executionImplement AI-driven workflows and automation across the go-to-market organizationEvaluate and operationalize emerging AI capabilities across the RevOps stackWhat You’ll Bring5+ years of experience in Revenue Operations, GTM Operations, or related operational leadership rolesHands-on Salesforce experience including flows, validation rules, integrations, permissions, and automationRobust experience supporting cross-functional go-to-market teams across Sales, Marketing, and Customer SuccessExperience designing scalable operational processes in high-growth environmentsDeep analytical and systems-thinking mindset with exceptional organizational skillsComfortable operating in fast-moving environments where infrastructure is still being builtHighly self-directed with the ability to move between strategy and execution seamlesslyAI fluency and daily use of AI tools for operational leverage and workflow accelerationBonus if you have:Experience with Customer Success platforms such as Vitally or PlanhatExperience with support platforms such as Zendesk, Intercom, or similar toolsHubSpot administration and marketing automation experienceExperience in vertical SaaS, healthcare technology, or hardware-enabled SaaS environmentsSalesforce Administrator certificationCompensation & BenefitsBase Salary: $130,000–$160,000Target Bonus: 20%Equity ParticipationFully Remote within the United StatesMedical, Dental, and Vision Benefits401k with Company MatchUnlimited PTOWhy IncisivePE-backed company with strong market traction and rapid growthOpportunity to architect and scale the operational foundation of the businessHigh-ownership role with visibility across the executive teamWork alongside experienced operators in healthcare, technology, and revenue operationsBuild systems and processes that directly shape the next stage of company growth
