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Posted 3 days ago
Requirements and responsibilities
A Configuration Specialist plays a dynamic and adaptable role. They support multiple client projects that can change on a weekly basis. Their responsibilities typically include tasks such as regression testing to ensure site functionality after releases, as well as building and configuring forms and other site features. They work closely with project managers, often collaborating with two or more at a time and adjusting to different workflows and project needs depending on assignments. Strong communication is key in this role. Configuration Specialists coordinate directly with project managers for day-to-day tasks and reach out to leadership (such as team leads or supervisors) for broader support when needed. Over time, they develop the ability to work autonomously, manage a consistent workload (40 hours per week), and quickly adapt to new tools, processes, and project requirements.
Responsibilities:
- System Configuration & Customization.
- Configure the IntelliGrants® IGX platform according to client needs and workflow specifications.
- Set up system modules, user roles, forms, business rules, permissions, and automation paths.
- Ensure configuration changes follow internal standards and maintain platform integrity.
- Technical Troubleshooting & Support.
- Identify, diagnose, and resolve configuration-related issues.
- Collaborate with development teams to escalate and resolve complex technical problems.
- Validate data accuracy and troubleshoot workflow or setup inconsistencies.
- Client Collaboration & Requirements Gathering.
- Work with client-facing teams to understand agency requirements and translate them into system solutions.
- Communicate clearly with non-technical stakeholders and guide them through configuration logic.
- Documentation & Quality Assurance.
- Prepare and maintain configuration documentation and update knowledge bases.
- Participate in QA testing for updates, releases, and new features.
- Ensure implementation meets compliance, functional, and user experience expectations.
- Operational & Cross-Functional Support.
- Partner with Operations, Engineering, Product, and Support teams to close feedback loops.
- Suggest improvements to workflow efficiency and configuration processes.
- Support onboarding of new clients by assisting with platform setup and data alignment.
Requirements:
- Based in Colombia (Bogotá and Medellín) or El Salvador.
- High School Diploma or equivalent (required).
- Minimum 2 years of professional experience in technical, operations, system support, or configuration roles.
- Experience supporting software platforms, data-heavy systems, or workflow tools is preferred.
- Minimum of 6 months job stability in the most recent position.
- Stable internet connection (minimum +50 Mbps).
- Ability to work through wired connection (LAN) if working from home.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)