About the CompanyMillennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named as a 2025 NJ Top Workplace for the fourth consecutive year. In addition to this core honor, MSI also earned two specialty awards: Top Technology Workplace and Top Remote Workplace, underscoring the company’s culture of innovation and flexibility.New Grads Welcome! What will I be doing?The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.What skills do I need?Passion for technology and helping peopleStrong verbal and written communication skillsExcellent communication skills with the ability to build quick rapportA people person. Must be able to control a conversation and be personableEnjoy working directly with customers in a fast-paced environmentLogical, analytical, and problem-solving skillsAbility to learn new software/ hardware and adapt to changes in technologyA self-starter that can work independently and as a team memberAbility to multi-taskHas great time management skillsBeauty Industry Knowledge a plusWhat will I be doing?The Business Support Specialist handles client inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone, email, and live chat. We embrace active listening skills to understand and advocate for our customer’s needs. You will document the issue in Salesforce and offering a resolution, so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevo’s products, integrations, and business scenarios.Requirements:Bachelor’s degree or Associates Degree preferredAbility to type greater than 35 wpmReliable Internet Service ProviderExcellent communication skillsTech savvySalesforce exp a plus!Must be authorized to work for any employer in the U.S. We are unable to provide sponsorship.We offer:Paid Time Off (PTO) and HolidaysEnjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2025, along with five (5) paid sick days and one (1) personal day, because we believe in taking care of you!Medical, Dental, and Vision BenefitsYour well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for.Life InsurancePeace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost, 100% on us!Long-Term and Short-Term Disability InsuranceStay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back, Millennium Systems International covers the full cost of Long-Term Disability at 100%.401(k) Retirement PlanPlan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow.Learning & Development OpportunitiesWe foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.Pay TransparencyMillennium Systems International is committed to providing all Team Members with competitive wages and salaries that are motivational, fair, and equitable. Our compensation program reflects our core values of Teamwork, Excellence, and Integrity, ensuring transparency and fairness while attracting top talent and fostering an environment that encourages growth and retention.We believe that every Team Member is integral to our collective success, and we value the diverse perspectives, creativity, and innovation they bring. Our compensation packages are designed to reflect individual contributions, taking into account skill set, experience, certifications, and work location. In line with our Client-Centric philosophy, we recognize that the success of our Team Members contributes directly to the success of our clients. As such, we offer compensation packages that not only motivate but also reward performance and excellence.The base salary range for this position in the United States is starting at $38,000 to $40,000. In addition to base pay, the total compensation package may also include performance bonuses, benefits, and/or other applicable incentive compensation plans.
