We are seeking an experienced IT Support (Datacenter Technician) to join our team onsite in Rutherford, NJ for a 12-month contract. The ideal candidate will have extensive experience in the implementation, maintenance, and analysis of data center facilities, hardware, and communications infrastructure. This role requires hands-on support, project management, and coordination with multiple teams to ensure the integrity, reliability, and performance of enterprise-class data center systems.
Key Responsibilities
* Install, de-install, relocate, and test distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) within the Americas Data Centers according to internal service-level agreements.
* Install, de-install, extend, relocate, and test carrier circuits and SAN cabling infrastructure.
* Install, de-install, and relocate all patch cabling and data center hardware.
* Coordinate cabinet power, circuit, and patch infrastructure installations with facilities, electrical, and communications vendors.
* Manage network component configurations, SAN cabling infrastructure, network ports, and consumable items (cables, labels, tie wraps, rail kits, etc.).
* Maintain the integrity of data center facilities, systems, and communications environments through housekeeping and operational best practices.
* Provide hands-on Level 2 break/fix support for data center systems and communications environments.
* Coordinate and approve data center infrastructure change controls.
* Ensure compliance with data center standards, policies, and processes for all non-DCSD-sponsored changes.
* Perform required compliance activities.
* Produce network consumables updates and contribute to weekly management reports.
* Coordinate activities supporting all projects and technical requests within the Americas Data Centers.
* Manage CTI-approved third-party vendors to ensure adherence to service commitments and corporate standards.
* Provide clear, detailed turnover to next-shift workers to maintain operational continuity.
Qualifications
* 5–7 years of experience in implementing, maintaining, and analyzing data center facilities, hardware, communications infrastructure, strategies, tools, and troubleshooting techniques.
* Background in enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network, and SAN infrastructures.
* In-depth knowledge of complex, enterprise-class inter-networked environments, including switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE, 10GigE, GigE, 100M, 10M), token ring, SAN, and wide area connectivity.
* Strong understanding of WAN technologies (OC-x, DS-x), subnetting, and TCP/IP protocols.
* Extensive experience with trouble ticketing systems, change control, project processes, and associated tools.
* Proven analytical problem-solving skills in high-stakes system troubleshooting, data center facility management, and telecommunications.
* Project management experience.
* Knowledge of the financial services industry is a plus.
* Excellent communication and writing skills.
