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Posted 2 months ago
Requirements and responsibilities
Assigned shifts vary from 830am to 8pm CT (8 hour shifts Mon - Fri)
Training hours Mon - Fri 8am - 430pm CT (6 weeks) - Being on camera throughout the duration of training is required.
** If the candidates have employment gaps please add why on the resume for each gap in employment. **
Duties
This position takes in-coming calls from members, providers, etc. providing professional phone assistance to all callers through the criteria based prior authorization process. Maintains complete, timely and accurate documentation of all approvals and denials, and transfers all clinical questions and judgment calls to the pharmacist.
Experience
* Candidate should be comfortable utilizing the full MS Office Suite (MS TEAMS, Outlook are REQUIRED and Word and Excel is helpful)
* At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
* Minimum (1) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
* The Pharmacy Technician certification is preferred but not required at a state or national level. Will also consider a Pharm Tech Trainee license.
* Advanced computer skills including word processing and spreadsheet utilization.
* Excellent customer service skills (written and verbal) a must.
Education
Verifiable High School diploma or GED is required.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)