You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Shared by 
about 2 months ago
Requirements and responsibilities
About the roleWe’re looking for a versatile, high-craft Knowledge & Enablement Specialist to help build and maintain the content and learning experiences that support customer adoption at Synthesia.This is a hands-on role at the intersection of content development, knowledge management, product education, and enablement operations. You’ll create, publish, and improve content in our Academy, making sure customers and internal teams can find the right answer, learn the right workflow, and move forward with confidence. This is a builder role for someone who loves turning complex product and workflow changes into clear, usable, well-structured experiences.What You’ll DoCreate, publish, and maintain customer-facing Academy content, modules, paths, and supporting learning experiences.Ensure Academy content is structured clearly, tagged correctly, QA’d thoroughly, and published with a consistently high quality bar.Improve learner flow and findability through better naming, placement, sequencing, navigation, and cross-linking within the Academy.Translate product workflows, feature changes, and customer use cases into clear, accurate, engaging Academy content.Create learning assets across formats, including written guidance, modules, video, demos, and supporting multimedia.Tailor content to different audiences and use cases while keeping the experience clear, practical, and easy to apply.Ensure Academy pathways surface the right supporting resources from across the wider enablement ecosystem.Use thoughtful cross-linking and content design to connect learners to the most relevant knowledge base, in-app, or other supporting resources when needed, without making the Academy feel fragmented or duplicative.Identify gaps, overlap, or taxonomy issues early and raise recommendations that improve the overall learner experience.Run strong QA before publish, including metadata, links, learner flow, structure, and accuracy checks.Keep Academy content current through refreshes, version control, update logs, and proactive identification of stale or conflicting material.Maintain clear documentation of what changed, why it changed, and what needs follow-up.Track learner feedback and basic performance signals to identify where Academy content or structure can improve.Ship small, evidence-led improvements and document what changed and why.Escalate bigger structural or learning-approach recommendations when needed, backed by evidence and clear rationale.Work closely with Product, Customer Success, Support, Revenue Enablement, SMEs, and other cross-functional partners to keep content aligned with the product and with real user needs.Communicate changes clearly: what changed, why it matters, and what someone should do next.Support smoother launches and rollouts by making sure content, guidance, and enablement stay connected.Become a true Synthesia power user who can build, test, demo, and explain core workflows with confidence.Use AI tools thoughtfully to accelerate drafting, structuring, and iteration while maintaining a high quality bar and verifying outputs carefully.Bring curiosity, speed, and good judgment to how you work.Who You AreA strong content builder who cares deeply about clarity, learner experience, and craft.Comfortable owning Academy content from developing to publish and making things that help people get unstuck.Comfortable owning details, working across multiple systems, and improving content through iteration.Organized, resourceful, and collaborative; communicates clearly, asks good questions, and cares about whether the work lands with the people it’s meant to help.Equally comfortable drafting a guide, publishing a module, tightening a workflow, spotting a broken learner path, or improving a previous release.What We’re Looking ForMust-havesExperience creating customer-facing learning, enablement, or product education contentExperience publishing and maintaining content in an LMS or Academy environmentStrong writing and information design skills, with the ability to simplify complex workflows clearlyStrong QA habits and attention to detail across links, metadata, structure, and learner flowExperience working cross-functionally with Product, Support, Customer Success, and SMEsA data-informed approach to iteration, using feedback and simple signals to improve what you shipStrong product curiosity and the ability to become a credible Synthesia power user.Nice-to-havesExperience in B2B SaaS, customer education, or scaled self-serve enablementExperience working across Academy, help center, and in-app education surfacesFamiliarity with taxonomy, content audits, or information architectureExperience using Synthesia or other AI-powered content creation toolsExperience supporting webinars, live sessions, or virtual facilitationAdditional proficient language skills are a plus in French/German/SpanishWhy Join SynthesiaThe Academy is where customers build deeper understanding and lasting capability—helping make that journey clear, connected, and genuinely useful.Build with craft, autonomy, and influence: improve structure, raise quality, spot friction early, and help shape how the Academy evolves.Raise the bar on quality: trust to improve what exists, identify what’s missing, and make the Academy more effective over time.Join a team building for the future of work in a fast-moving, high-trust environment where enablement is treated as a real product experience.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)