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Responsibilities
Who you areNaturally curious and proactive, you seek to understand, not just respondYou take control of conversations and don’t get pulled into reactive problem-solvingCan operate effectively even when customers are frustrated or the product isn’t perfectYou move quickly and don’t wait for perfect answersYou’re comfortable pushing back, asking hard questions, and challenging customers directlyYou’re accountable for growing your accounts, not just supporting themYou don’t get stuck in problem discussions - you redirect toward outcomes and next stepsComfortable selling even when the customer is not explicitly asking to buyYou actively look for ways to expand usage, introduce new products, and increase revenueYou don’t rely on support or internal teams to carry conversations - you own the customer relationship and keep momentum movingComfortable navigating ambiguity and prioritizing what matters mostWhat the job isQuickly understand customer priorities and identify where we can drive more valueIdentify and execute on expansion opportunities that create mutual valueIdentify risks early and proactively address them before they impact retentionPartner with Product and Engineering, but maintain ownership of moving accounts forward regardless of internal constraintsManage a high volume of accounts and move quickly across conversations without losing controlProactively create expansion opportunities - not just react to themUse product updates and roadmap to drive new commercial conversationsTrack engagement, usage, and expansion metrics to inform account strategyWho you’ll work withAccount Executives who bring new customers into FulcrumLaunch Managers who onboard and implement the productProduct Managers defining the roadmap and building what’s nextEngineers ensuring reliability and performance for your customersMarketing to share customer stories and identify referral opportunitiesSalary range & benefits$90,000 – $120,000 USD/year + OTE + equity401(k) matching after 90 days — immediate vestingHealth, dental, and vision benefitsWellbeing benefits and perksUnlimited vacation policy with required minimumsCell phone & internet plan coverageAdditional informationThis role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.
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