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Posted 4 months ago
Requirements and responsibilities
About the RoleWe are looking for a driven Customer Success Manager to join our team with a focus on the Pro Sports and Entertainment+ verticals. In this role, you will work directly with professional sports and entertainment organizations, including customers like the MLB, NFL Clubs, Six Flags and more, helping them achieve success through strong partnership and strategic guidance. You will collaborate closely with our Sales team to define and expand what success looks like for our customers, while also helping refine and scale customer success processes and playbooks. This role requires strong organizational skills, a commercially minded approach, and the ability to partner cross-functionally with teams including Solutions Engineering, Partnerships, Product, and Professional Services to ensure customer needs are clearly represented and effectively translated into product direction and strategy. Your core responsibility will be to serve as a trusted advisor to your customers by owning the end-to-end customer relationship, advocating for their needs internally, and ensuring they realize the ongoing value from our platform.What You’ll AccomplishBuild and strengthen relationships with both new and existing customers across the full lifecycle, including onboarding, integrations, account growth, new product adoption, and renewalsHelp define and evolve customer success playbooks for customers in our Pro Sports + Entertainment vertical, a unique and fast-growing use-case within our overall customer baseApproach customer interactions with a consultative mindset, providing strategic guidance during communications, questions, and meetingsLead and present in regular customer meetings, both in person and via video conference, including executive-level discussions and quarterly business reviewsAnalyze customer usage and engagement to develop accurate forecasts, maintain full visibility into the renewal pipeline, proactively identify risk, and lead resolution strategies throughout the yearPartner closely with executive teams to translate customer feedback and insights into clear, actionable product requirementsYour Expertise2-4 years of account management experience required (ideally at a marketing/software company)Direct experience working with customers in the Pro Sports + Entertainment spaceAgile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs, which can require a level of grit from the CSMYou have a startup / entrepreneur mindset. This role is unique as use customer cases are more nuanced and there’s often a challenge to strategically build a compelling business case to get buy-in across more resource-protected areas of AttentiveActively contribute to a positive, inclusive team culture by collaborating openly, supporting teammates, and fostering an environment built on trust, accountability, and shared successStrong understanding in customer success techniques and strategiesComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented, polished and organizedExperience using CRM tools such as Catalyst or Salesforce and a passion for startups, software, and entrepreneurshipYou'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.US based applicants:The US base salary range for this full-time position is $105,000 - $115,000 annually + equity + benefitsOur salary ranges are determined by role, level and location#LI-AR1Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
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