Job DescriptionThe Senior Clinical Program Manager leads the day-to-day operations of remote clinical education campuses, or Clinical Hubs, to deliver high-quality clinical education and rotations for our academic partners and their students. Acting as the operational liaison and facilitator, the Program Manager ensures program coordination, quality, compliance, and smooth collaboration between academic institutions and their students, clinical sites and their preceptors, and AMO company departments. Reporting to the Vice President of Fulfillment, this strategic position fosters partnerships, manages day-to-day site relationships, and oversees administrative functions to uphold clinical standards and support long-term partner success.About the positionWhile this position can be fully remote, we are looking for candidates to be residents of Alabama, Florida, Illinois, Indiana, Kansas, Michigan, New York, Ohio, or Texas.About the CompanyAMOpportunities is the category leader in tech-enabled clinical training placements and workforce solutions. We equip universities and healthcare providers with the infrastructure needed to expand clinical education across all healthcare disciplines. With partnerships spanning 100+ allopathic (MD), osteopathic (DO), nursing (NP and pre-licensure), PA, and allied health degree programs at 650+ healthcare institutions nationwide and internationally, AMO is solving the healthcare training shortage by enabling quality clinical education at scale. Since expanding to domestic B2B solutions in 2020, we've secured 75+ partnerships with U.S. academic institutions and placed students in nearly 6,000 clinical rotations. Our proprietary SaaS platform and comprehensive service solutions help schools expand enrollment, open new clinical campuses, and prepare for accreditation visits.Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application.Essential FunctionsServe as the primary day-to-day operational contact for education programs at one or more Clinical Hubs within a geographic region, supporting clinical outreach, operations, and business development teams with coordination and ongoing management of clinical rotationsIn collaboration with internal stakeholders, develop, improve, and maintain standardized operating procedures (SOPs) for Clinical Hub day-to-day operations and clinical management processes for AMO and external partnersServe as front-line support for, and as a liaison between, clinical sites, preceptors, academic institutions, students, and internal teams to ensure high standards in clinical education and adherence to accreditation, regulatory, and institutional requirements. Promptly and correctly identify critical issues and feedback from students and preceptors requiring escalation internally or externally to school/clinical site stakeholdersAssist in setting up, coordinating and confirming clinical rotation schedules; inform students and instructors of site-specific policies, requirements, and proceduresCoordinate and implement academic partner requirements for evaluation and examination, including collection of rotation evaluations and if required, shelf exam proctoringCoordinate training resources, onboarding materials, and ongoing support for preceptors and students to promote teaching excellence, program alignment, and student satisfactionReview, organize, and verify all student and site documentation for accuracy, compliance, and readiness before rotations commence. In collaboration with clinical site administration, ensure students are correctly and timely onboarded at each clinical siteEvaluate current clinical site inventories and preceptor capacity; proactively manage account health, identify risks of churn, and implement strategies for ongoing successSupport, in collaboration with other functions, recruitment, onboarding, and retention efforts for preceptors and clinical sites; organize engagement activities and interdisciplinary learning opportunities for students and preceptors to strengthen partnershipsMonitor and analyze data related to site quality, preceptor evaluations, and compliance metrics; generate reports to inform continuous improvement initiativesTrack compliance deadlines, required attestations, and site approvals; escalate risks or gaps to leadership with recommended mitigation strategiesSupport preparation for accreditation reviews, site audits, and partner evaluations by organizing documentation and coordinating site readiness effortsAnticipate operational challenges across remote sites and implement proactive solutions to minimize disruption to learners and partnersCoordinate site visits, conduct evaluations, and address any quality or compliance issues proactivelyContribute to process improvement projects, stakeholder engagement initiatives, and the development of KPIs to enhance clinical education deliveryIdentify opportunities to expand preceptor capacity and diversify clinical experiences across sitesSupport long-term partnership sustainability by identifying growth opportunities and collaborating with leadership on expansion strategiesCollaborate with internal departments to streamline workflows, improve communication protocols, and support overall program excellenceSkillsTech native/fluency on common productivity tools: Outlook, Excel, Word, Adobe AcrobatCRM/ERP software experience a plusRobust knowledge of healthcare education and typical entity relationships, responsibilities, schedules, etcBasic analytics/statistics knowledge (ex: creating pivot tables in spreadsheets to develop insights)Familiarity with program/project budgeting, particularly for educational institutions or clinical sitesProject management experience; ability to work and balance multiple priorities and stakeholdersConflict resolution and mediation, particularly in an educational or healthcare settingEducation/ExperienceMultiple years in Clinical Education administration/coordination/management for either 1) hospital GME/UME programs, or 2) Medical, PA, or Nursing Schools strongly preferredBachelor's Degree or moreWhat You GainCompetitive salary of $60,000 to $80,000 annuallyComprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment, and Commuter BenefitsA mission-driven work environment committed to a spirit of support, growth, and achievementPerformance-based career growth opportunitiesA front-row seat for the exponential growth of a booming education tech companyWork/life balanceEqual Opportunity EmployerAt AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.Due to the unprecedented situation of COVID-19, AMOpportunities has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with options to work remotely or in-office following the guidance of local health authorities and the CDC.
