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Responsibilities
Reports to: Sales Director (Hector)
Location: Flexible (US or LATAM)
Type: Full-time
Role Summary
The Retail Operations Coordinator is a hands-on execution role responsible for ensuring retail locations are active, accurate, and operationally sound. This role supports the Sales Director by managing day-to-day retail execution across store operations, kiosks, inventory and collateral distribution, Google Business Profiles, and sales reporting.
This position is ideal for someone who is highly organized, systems-literate, detail-oriented, and comfortable following up until work is done. As the business scales, there is opportunity to take on additional responsibility based on performance.
Core Responsibilities
- Retail Store Execution & Visits
- Follow up with authorized retail locations to confirm active participation
- Conduct store visits (as needed) to verify operational accuracy and execution
- Ensure stores are following required operational standards
- Identify gaps during visits and coordinate corrective actions
- Maintain accurate records of store status and execution
Inventory & Collateral Distribution
- Manage distribution of kiosks, signage, marketing collateral, and store materials
- Track inventory levels and ensure accurate delivery to retail locations
- Verify proper placement and usage of collateral in-store
- Reconcile inventory discrepancies and flag issues promptly
Kiosk Deployment & Verification
- Confirm kiosks are properly placed, visible, and functional
- Verify QR codes, content accuracy, and system performance
- Perform monthly kiosk verification checks
- Track compliance and coordinate issue resolution
Google Business Profile (GBP) & Review Execution
- Ensure each retail location’s GBP is live, accurate, and updated
- Drive and track weekly review generation per location
- Follow up with underperforming locations to improve review activity
- Maintain clean review performance tracking
Marketing Execution
- Ensure in-store promotions, signage, and offers are correctly deployed
- Coordinate execution with the marketing team
- Verify completion with photos, screenshots, or confirmations
- Flag missing, outdated, or incorrect materials
Sales Reporting & Coordination
- Review sales reports regularly for accuracy and completeness
- Coordinate with sales leaders to validate retail performance data
- Flag discrepancies, trends, or execution issues
- Maintain organized reporting trackers and dashboards
Reporting & Sales Director Support
- Provide clear weekly execution updates to the Sales director:
- Completed work
- Outstanding tasks
- Execution issues
- Items needing escalation
- Support additional execution initiatives as assigned
KPIs
- Active retail location percentage
- Inventory and collateral accuracy
- Kiosk verification and compliance rate
- Reviews per location per week
- Task completion timeliness
- Accuracy of execution and reporting
Requirements
- 2–4+ years in retail operations, field operations, or sales support
- Very computer- and systems-literate (CRMs, dashboards, spreadsheets, tools)
- Strong attention to detail and follow-through
- Comfortable working with reports, data validation, and operational systems
- Willingness to conduct store visits as needed
- English required; Spanish a strong plus
Growth Opportunity
This role begins with a strong execution focus. Consistent performers may grow into broader operational responsibility as the retail footprint expands.
Bottom Line
This role exists to make sure retail execution is accurate, verified, and visible — across stores, systems, inventory, and reports — while supporting sales leadership with reliable,
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