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Posted 7 months ago
Requirements and responsibilities
Delivery Manager (Fintech | Partner Delivery)Zact is hiring a Delivery Manager to lead bank-facing delivery for our card, payments, and expense management platform. This role sits within the Product organization, aligned to the VP of Product, and serves as the primary delivery interface between issuing banks, reseller partners, processors, and Zact’s internal product, engineering, compliance, and operations teams.The Delivery Manager is accountable for ensuring Zact products are delivered on time, meet bank-specific and regulatory requirements, and are ready for successful UAT and production launch. This role works closely with banks to translate contractual commitments, payments requirements, operational needs, and white-label expectations into clear requirements, executable delivery plans, and UAT-readyLocation & Work AuthorizationMust be based in the United StatesRemote-only position within the USAuthorized to work in the United States without employer sponsorshipWhat you’ll doServe as the primary delivery interface for issuing banks and payments partners, ensuring alignment on scope, timelines, and launch readinessLead requirements, planning, and solutioning sessions covering card issuing, payments, expense management, reporting, and operational workflowsOwn corporate client onboarding and offboarding delivery for bank partners, including definition of workflows, roles, data requirements, and UAT readinessLead migration planning and execution for corporate clients moving from legacy bank or third-party platforms onto Zact, including data mapping, cutover strategy, validation, and coordination with bank and processor teamsTranslate bank-specific and white-label requirements such as branding, terminology, approval flows, reporting, and operational controls into clear functional requirements and acceptance criteriaPartner with banks to define payments-specific UAT, including authorization scenarios, declines, reversals, refunds, settlement, reconciliation, and end-to-end lifecycle validationCoordinate delivery execution across Product, Engineering and Compliance OperationsOwn delivery plans, milestones, dependencies, and risk management, with proactive and transparent communication to bank stakeholdersManage scope changes and regulatory- or bank-driven requirements, assessing impact to timelines and delivery commitmentsEnsure UAT and go-live readiness meets bank, processor, and card network quality standards, including operational, compliance, and support readinessWhat we’re looking forExperience delivering payments, card issuing, or expense management platforms in fintech or regulated B2B SaaS environmentsHands-on experience working with issuing banks, BIN sponsors, processors, or card networksStrong understanding of payments lifecycles including authorization, clearing, settlement, chargebacks, and reconciliationProven ability to lead requirements definition, UAT preparation, and partner delivery in multi-stakeholder environmentsExperience supporting corporate client onboarding, offboarding, and platform migrationsComfortable navigating regulatory, compliance, and network-driven constraints while maintaining delivery timelinesStrong execution discipline, ownership mindset, and partner-facing communication skillsExperience in fast-growing or startup fintech environments is a plusBachelor’s degree in a relevant field such as Business, Information Systems, Computer Science, or EngineeringWhy ZactZact builds modern card, payments, and expense management solutions for banks, partners, and their corporate customers. As a Delivery Manager at Zact, you will play a critical role in launching and scaling bank-grade payments products, where delivery quality, regulatory alignment, and partner trust directly impact success.