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Posted 5 months ago
Requirements and responsibilities
Who we are80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across London, Lisbon, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.What we’re looking forIf you’re a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we’d love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.We’re looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in-class technology to deliver meaningful impact.Where you're locatedAnywhere in the US; able to collaborate with customers and teams in other countries or continents as needed, either remotely or in-person (occasional travel needed).What you'll doPartner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.Define and maintain technical implementation documentation (e.g., Low-Level Designs).Evaluate, configure, and customize product features while ensuring integration and implementation best practices.Troubleshoot technical issues, propose solutions, and provide post-implementation support.Contribute insights to continuously improve Zinier’s product roadmap and delivery methodology.What you'll bring6–12 years of SaaS experience in professional services or client-facing roles.Proven experience in Field Service Management (required).Background in high-growth startups with evolving product roadmaps (preferred).Creative problem-solving skills for addressing product gaps and business challenges.Experience delivering solutions in an Agile environment.Familiarity with project management tools such as JIRA, Confluence, or equivalents.Strong technical knowledge of enterprise applications, workflows, integrations, and databases.Working knowledge of data models, JavaScript, and JSON.Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.High attention to detail, reliability, and follow-through.#LI-Remote
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