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Responsibilities
Responsibilities:
- Guide new cleaning professionals through the onboarding process.
- Ensure they are fully prepared to use our services and understand all available features.
- Serve as a primary point of contact for onboarding-related inquiries.
- Respond promptly and accurately to customer questions via phone, email, and chat.
- Educate cleaning professionals on best practices and resources available to maximize their experience.
- Collaborate with the various teams to relay any feedback, improvements, or common issues identified during onboarding.
- Track cleaning professional’s progress.
- Maintain accurate records in the CRM system.
Minimum Requirements:
- At least 1 year of experience in Customer Service and Sales in the Call Center Industry.
- Good to excellent English and Spanish communication in both verbal and written.
- Team player.
- Outstanding listening skills and attention to detail.
- Excellent phone etiquette.
- A professional and courteous disposition.
- Persuasive and results-oriented.
Preferred Qualifications:
- Customer onboarding experience.
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