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Requirements and responsibilities
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.We invented the cyber ratings industry in 2011Over 3000 customers trust BitsightOver 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remoteWhat You'll DoDay-to-day Salesforce configurationOwn ad-hoc business change requests end-to-end, from requirements through to delivery, across fields, objects, flows, page layouts, and automationOperate with independence on complex configuration; work within the team’s quality gate and bring the technical judgement to know when to escalate versus executeSupport release preparation: assist with testing, documentation, and deployment coordination in GearsetData stewardship & AI-readiness enforcementOwn AI-readiness enforcement day-to-day of field descriptions, naming conventions, object hygiene, and metadata consistency, operating within the framework the has defined and identifying gaps proactivelyRun regular data quality audits and flag degradation or gaps to the senior team before they become incidentsOwn data quality dashboards and hygiene reports. Keep metrics current, surface anomalies, and present findings to the team and Intelligence & Automation leadershipBuild and maintain Salesforce Flow and validation rule automation. Not just maintenance, but identifying opportunities to automate away manual workBAU administration & supportManage the Business Systems support queue and Slack channel as primary coverage owner — triage, prioritise, resolve, and escalate appropriately; as the team expands its AI workflow tooling, this role will be the first line of support for those integrations as they come into productionOwn process documentation as a first-class responsibility. Every configuration documented in a way that is repeatable, transferable, and structured so that AI tools can use it as reliable context, not just a record for humansOwn the BAU admin queue: user provisioning, onboarding and offboarding, permission set assignments, and routine access managementWhat Success Looks LikeYou understand why the AI-readiness standards exist and enforce them with conviction because you see the direct connection between clean, well-governed Salesforce data and the quality of AI-driven GTM workflowsYou bring AI into how you work. Using AI tooling in your day-to-day Salesforce responsibilities as a natural extension of how you operateBusiness change requests are handled promptly, independently, and built to standard: no rework, no shortcuts, minimal escalation neededSalesforce field metadata, naming conventions, and object hygiene are consistently maintained as the org grows and changesThe BAU queue and support channel are well-managed: the senior team is not pulled into routine requestsYou're operating at a senior level, proactively identifying gaps, suggesting improvements, and contributing to how the team works, not just what it deliversRequirements3–5 years of experience in Salesforce administration or a business systems role within a B2B SaaS environmentStrong Salesforce configuration experience: fields, objects, page layouts, flows, validation rules, permission sets, and ideally some Apex exposureStrong attention to detail: you notice when something is inconsistent and you fix it properly rather than working around itClear written communication skills: you can document what you've built and why, in a way others can followExperience owning small-to-medium Salesforce projects end-to-end: requirements gathering, build, testing, and deploymentFamiliarity with AI or LLM tooling in a GTM or RevOps context, or strong curiosity to learnPreferredSalesforce Administrator and Platform Builder certificationsExposure to data governance concepts: field standards, naming conventions, metadata hygieneExperience working in a cybersecurity, SaaS, or technical B2B environmentExperience with Gearset or similar Salesforce deployment toolingAdditional Information for European Union Applicants: Bitsight is committed to full pay transparency in accordance with the EU Pay Transparency Directive. The compensation elements outlined below represent a good faith estimate effective as of the date of this posting and may be modified in the future. The total rewards package for this position includes:38,000 - 48,000 EUR AnnualAllowance - Meal Allowance, 9.60 EUR Daily: Individual TargetBonus - Corporate Bonus Plan, 10% AnnualStock - New Hire Stock Plan, 770 AnnualBelonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email recruiting@bitsight.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.About UsBitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Global enterprises, governments, and organizations rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss. When unrelenting market pressure pushes organizations to uncertainty and caution, they turn to Bitsight to confidently navigate cyber risk and grow with confidence.Bitsight’s universally recognized risk standard and market-leading data provides actionable insights into how companies set and manage to standards and report results to internal and external stakeholders. Built on over a decade of technological innovation, Bitsight’s integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis. Bitsight is on a mission to free the global economy from the material impact of cyber incidents.