Bilingual Clinical Operations Coordinator (RN) at Roots Health DPC | Torre
Bilingual Clinical Operations Coordinator (RN)
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Roots Health DPC

Bilingual Clinical Operations Coordinator (RN)

Roots Health DPC
Posted by
Natasha Diaz
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Full-time

Legal agreement: To be defined

Base compensation
USD8 - 12/hour

+ Bonuses (up to 50% of base compensation)

Negotiable
location_on
Remote (anywhere)
Posted about 2 months ago

Responsibilities

Responsibilities: - Own patient communication across phone, text, email, and patient portal in both English and Spanish. - Triage incoming patient requests, recognizing urgent issues that require immediate physician attention while independently managing routine requests. - Document patient encounters accurately and efficiently in the electronic medical record (EMR). - Coordinate referrals, imaging, laboratory testing, prescriptions, and follow-up care. - Manage physician scheduling, calendar coordination, and administrative workflows. - Monitor laboratory results, medication refills, vaccinations, TB reporting, and other clinical tasks to ensure nothing falls through the cracks. - Identify workflow inefficiencies and proactively recommend improvements. - Follow and improve Standard Operating Procedures (SOPs) while maintaining exceptional organization. - Batch questions appropriately, solve problems independently, and escalate only when physician input is truly needed. - Protect the physician's time by taking complete ownership of delegated responsibilities. Requirements: - Registered Nurse (RN) or equivalent nursing degree recognized in your home country (U.S. license not required). - Native or fluent Spanish. - Professional-level English (written and spoken). - Strong clinical knowledge of outpatient medicine. - Ability to distinguish urgent from non-urgent patient concerns. - Experience with medications, laboratory interpretation, vaccinations, TB reporting, and clinical documentation. - Experience working remotely with physicians or healthcare teams. - Comfortable learning new software and technology. - Available during U.S. Central Time business hours. - Reliable high-speed internet and quiet home office. Ideal Candidate Attributes: - Extremely organized. - Exceptionally reliable. - Calm under pressure. - Coachable and receptive to feedback. - Honest about mistakes and committed to learning from them. - Naturally proactive—you solve problems before someone asks. - Able to prioritize competing tasks without constant supervision. - Someone who takes pride in making systems run smoothly.
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