French Bilingual Customer Support & Administrative Virtual Assistant at Talent Bridging | Torre

French Bilingual Customer Support & Administrative Virtual Assistant

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Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
USD8 - 10/hour
Negotiable
location_on
Remote (specific timezone)
public
GMT-06:00 to GMT-04:00
Posted 1 day ago

Responsibilities


French Bilingual Customer Support & Administrative Virtual Assistant Full Time l EST Cold calling experience is a must Key Responsibilities Customer Service • Answer inbound customer calls in both French and English. • Respond professionally to customer inquiries. • Make outbound follow-up calls regarding estimates and bookings. • Provide exceptional customer service throughout the customer journey. • Handle customer concerns and escalate issues when necessary. Scheduling & Dispatch Support • Schedule appointments and coordinate job bookings. • Confirm appointments with customers. • Update schedules as changes occur. • Coordinate with field teams regarding upcoming jobs. Quoting & Sales Support • Prepare customer quotes based on company guidelines. • Explain services and pricing to prospective customers. • Follow up on pending quotes to improve conversion rates. CRM & Administrative Support • Maintain accurate customer records in Zoho CRM. • Input new leads and update existing records. • Track customer interactions and job status. • Organize digital files and administrative documentation. • Assist with general office administration. Required Qualifications Non-Negotiables • Fluent spoken French and English. • Excellent verbal communication skills in both languages. • Ability to speak naturally without relying on scripts. • Strong customer service background. • Confident handling live phone conversations. • Excellent multitasking and organizational skills. • Strong attention to detail. • Reliable internet connection and quiet work environment. Preferred Qualifications • Experience using Zoho CRM. • Experience in customer support or call center environments. • Experience with scheduling or dispatch. • Experience in home services, junk removal, moving, logistics, or field service industries. • Sales or quoting experience is an advantage. Technical Requirements • Zoho CRM (preferred) • VoIP/Phone System (training provided if needed) • Google Workspace or Microsoft Office • Stable high-speed internet • Noise-cancelling headset
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