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Job DescriptionWho will you be working with? Bloom Engineering, a Wabtec Company, improves the environmental sustainability and performance of industrial heating applications, with a strong focus on the aluminum and steel industries. Headquartered in Pittsburgh, USA, since 1934, Bloom serves a global customer base through subsidiaries in Germany, India, and China. Leveraging deep expertise in furnace and heating applications, Bloom Engineering helps customers reduce CO2 and NOx emissions, transition to sustainable fuel sources, increase production capacity, improve temperature uniformity, reduce fuel consumption, and enhance operating flexibility—delivering meaningful competitive advantage. How will you make a difference? As a Senior Field Service Engineer, you will support customers throughout Mexico serving as the primary regional technical authority and customer-facing service representative. You will be responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems. The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently, while coordinating effectively with U.S.-based engineering, sales, and service teams. What do we want to know about you? Required QualificationsBachelor’s degree or higher in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline)Minimum of five (5) years of field service experience supporting industrial combustion or heating systemsStrong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOx formation mechanisms, and available heatMinimum of two (2) years of direct experience working with Bloom Engineering equipmentDemonstrated experience supporting industrial customers throughout MexicoWorking knowledge of NFPA 86 and comparable industrial combustion safety codesOSHA 10-Hour and NFPA 70E safety training (or ability to obtain)Valid driver’s license required (international driver’s license preferred)TN Visa or ability to qualify for oneWillingness and ability to travel regularly (up to 80% of the time required) throughout MexicoAble to write reports in English to summarize findings and work completedFluency in Spanish with professional speaking proficiency in English Desired CharacteristicsAbility to travel internationally (primarily to the U.S.) for training and overflow service supportExtensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipmentStrong background in calibration, configuration, and analysis of mechanical and electrical instrumentationAbility to read and interpret technical manuals, mechanical drawings, and electrical schematicsExperience following and troubleshooting PLC ladder logicStrong working knowledge of PID control systems and industrial instrumentationStrong understanding of industrial safety standards and field best practicesAdvanced troubleshooting, analytical, and problem-solving skillsProficiency with Microsoft Office applicationsProven ability to operate independently while managing customer expectations and complex field assignmentsPrior experience serving as a regional, lead, or senior field service engineer What will your typical day look like? Field Service Responsibilities:Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across MexicoPerform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issuesReview, adjust, and support PID loop programming in single- and multi-loop control systemsUtilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzersServe as the primary technical liaison for customers, including plant operators, engineers, maintenance teams, and managementProvide expert technical recommendations to improve system performance, reliability, efficiency, and safetyMentor and support less-experienced service personnel, contractors, or local support resources as requiredCollaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projectsPrepare detailed service reports, timesheets, and technical documentation following each field assignmentEnsure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local and international safety regulations Commercial & Customer Support ResponsibilitiesSupport Bloom Engineering’s commercial efforts in Mexico by:Facilitating and promoting the sale of on-site services to new and existing customersMaking spare parts recommendations to Bloom’s installed customer baseIdentifying new service or equipment sales opportunities with both existing and prospective customersGathering detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparationCollecting and relaying technical details related to customer warranty claimsBuild, maintain, and strengthen long-term customer relationships, acting as a trusted technical advisor and representative of Bloom Engineering What are the physical demands of the job? The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this
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