WHO WE AREHeadquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.THE ROLEIf you love turning complex data into clear insights, have a sharp eye for data quality, and get excited about building reports that actually change how people make decisions, keep reading. As a Senior Marketing Operations Specialist at Ncontracts, you’ll be the go-to person for Salesforce reporting, dashboards, and data integrity across the marketing and revenue teams.This role sits within the Marketing Operations team and is focused on translating pipeline, lead, and campaign data into intelligence that the marketing and revenue teams can actually use. You’ll own the full reporting lifecycle in Salesforce, from keeping data clean and leads moving through the right stages, to building dashboards and attribution analysis that help leadership make better decisions. We’re looking for someone with 3 to 5 years of hands-on Salesforce experience who cares about data accuracy and knows how to connect what marketing is doing to what’s happening in the pipeline.YOU WILLSalesforce Reporting & Dashboard DevelopmentBuild and maintain the Salesforce dashboards and reports the team relies on daily, covering pipeline health, funnel stage progression, lead source performance, and campaign attributionOwn account-level dashboards that show how we’re engaging with target accounts, how deep our penetration is, and where ABM is influencing pipelineProduce and deliver recurring marketing performance reports that cover campaign attribution, lead source ROI, and how marketing touches are influencing deals across the funnelWork closely with campaign and ABM teams when new programs launch to make sure tracking and attribution are set up correctly in Salesforce from day onePull ad hoc reports and data cuts when leadership or stakeholders need answers fastSpot gaps in what we’re measuring and take the initiative to build views that give the team better visibility into what marketing is contributing to pipelineData Quality & Pipeline HygieneRun regular data quality audits in Salesforce to make sure contact, account, and opportunity records are complete and accurate enough to trustTrack down and fix duplicate records, orphaned contacts, and data integrity issues before they start showing up in reportsKeep data governance standards in place across field usage, picklist values, and record ownership so the database stays consistent as the team growsContribute to database standardization and enrichment efforts, including firmographic and technographic data programs that keep our records sharpKeep an eye on the HubSpot-to-Salesforce sync and jump in quickly when data flow failures start affecting lead and contact recordsLead Management & Lifecycle TrackingManage lead creation, validation, and status workflows in Salesforce so every lead is tracked accurately through its lifecycleWatch lead routing rules and assignment logic for problems and resolve issues when leads aren’t getting to the right peopleCheck that leads are complete and meet qualification criteria before they move from marketing to salesWhen new lead sources or campaign types come online, make sure they’re set up correctly in Salesforce with proper tagging and attribution from the startProcess Execution & DocumentationKeep documentation current for reporting processes, data standards, and operational workflows so the team always has a reliable referenceOwn QA and testing for new Salesforce workflows, validation rules, and system updates before anything goes into productionOwn monitoring across the marketing tech stack integrations and stay on top of data flow issues before they affect reporting accuracyTHE ESSENTIALS3 to 5 years in marketing operations, sales operations, revenue operations, or another role where you were deep in CRM data on a daily basisReal Salesforce proficiency, meaning you’ve built custom report types, cross-object reports, and dynamic dashboards and know your way around leads, contacts, accounts, and opportunitiesSolid understanding of B2B lead management, including lifecycle stages, lead routing, MQL/SQL definitions, and what a good marketing-to-sales handoff looks likeExperience actually owning data quality, not just contributing to it. Deduplication, enrichment, audits, governance, the whole thingComfort with campaign attribution models and a track record of connecting marketing activity to pipeline outcomes in SalesforceThe kind of attention to detail that makes you genuinely uncomfortable when data is wrong or reports don’t add upAbility to juggle multiple projects and stakeholders without things falling through the cracksYou can take a messy data set and turn it into a clear, concise summary that someone without a Salesforce login can actually act onProficiency in Excel or Google Sheets for data manipulation and analysisNICE TO HAVESalesforce Administrator certification or equivalent hands-on administration experienceExperience with HubSpot, 6sense, Clay, or other marketing automation and ABM platformsBackground in financial services, compliance, fintech, or B2B SaaSFamiliarity with multi-touch attribution models and revenue attribution toolsExperience supporting or collaborating with ABM, demand generation, or field marketing teamsWE OFFER ALL FULL-TIME TEAM MEMBERS:A fun, fast-paced work environmentResponsible PTO Plan that meets or exceeds state and local medical and family leave laws11 paid holidaysCommunity and social events to keep you connected and engagedMental Health BenefitsMedical, Dental and Vision insuranceCompany-paid Group Life Insurance, Short- and Long-Term DisabilityFlexible Spending Account & Health Savings AccountAflac Benefits – Critical Illness, Cancer Protection, & Hospital ChoicePet Insurance401 (k) with company match with eligibility on Day 1 of employment2 Paid Volunteer Time Off DaysAnd much more!*Part-Time, Temporary, Contractor, and Intern positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs.
