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LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.Lightedge is seeking a Tier 2 Backup & Disaster Recovery Engineer to support our growing managed services platform. This role is critical in troubleshooting, triaging, and supporting enterprise backup technologies for our clients. The ideal candidate brings hands-on experience with Veeam and Commvault, a working knowledge of AWS and Azure backup environments, and the ability to manage customer incidents calmly and effectively in fast-paced situations while maintaining strong attention to detail.Responsibilities:Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customersTroubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approachProvide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platformsActively monitor system alerts and backup job statuses, responding quickly and effectively under pressureFollow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffsDocument all technical steps, findings, and resolutions thoroughly in the internal ticketing systemCollaborate with internal teams to improve platform performance and overall customer experienceContribute to the team knowledge base by identifying repeat issues and gaps in documentationEducation & Experience:Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering roleProficiency with Veeam or Commvault backup systemsWorking knowledge of AWS and/or Microsoft Azure backup servicesStrong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environmentExperience working within defined support workflows and documentation standardsStrong written and verbal communication skills with a customer-focused mindsetAbility to remain composed and effective in high-pressure situationsPreferred Qualifications:Advanced experience with Veeam, Commvault, AWS, and Azure backup environmentsZerto experience or Zerto Certified Professional (ZCP) certificationExperience supporting BaaS offerings in a service provider or MSP environmentStrong understanding of Windows Server, VMware, networking, and storage fundamentalsFamiliarity with ITIL or similar operational frameworksProcess-driven mindset with the flexibility to adapt during critical incidentsStrong attention to detail and commitment to accurate documentationShift Schedule:Sunday through Thursday11:00 pm CT - 7:00 am CTWith over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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