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Responsibilities
ABOUT PROJECTIn ELEKS Support team, we aim to deliver exceptional managed services that extend beyond traditional break-and-fix support. We focus on fostering partnerships and being proactive in our approach to help our clients grow from startups to enterprises. Our goal is to build strong relationships with our clients by combining reliable support with developmental practices that enhance system reliability and adapt functionality to meet their evolving business needs.This role will require working on several projects simultaneously.REQUIREMENTS1+ year of experience in IT project managementPrior experience with support environments and/or ITIL framework is a strong advantageGood understanding of IT system and project life-cycles in generalKnowledge of theoretical or practical aspects of Waterfall/Agile Project Management as well as IT Service Management.Understanding of project financial area – project profitability, revenue, margins, bill rates, and resources utilizationUnderstanding of offshore and remote teams management.Knowledge of project management tools: JIRA Service Management, MS Project, MS ExcelStrong planning, organization, and decision-making skillsAbility to multitask, prioritize, and work under pressureExcellent communication and stakeholder management skillsAdvanced EnglishRESPONSIBILITIESDirect and manage operations and feature development from initiation to closure within budget, schedule, and resource limitsOrganize the team to help restore normal production operations in case of failure, collaborate with stakeholders to ensure timely resolution and status updatesUnderstand and communicate client business needs to project teamNegotiate, define, communicate and manage the scope of the projectDevelop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirementsForecast, track and manage budgets, ensure timely invoicingDefine, communicate, implement and monitor quality standards on all project deliverablesManage day-to-day operational aspects of the service operationsPlan and manage internal and external project communications, ensuring effective exchange of project information and deliverablesContinually seek opportunities to increase customer satisfaction and deepen customer relationshipsIdentify, analyze, prioritize, mitigate and communicate project risksIdentify project resources necessary and partner with other company managers to acquire resourcesBuild and nurture an effective and collaborative project team. Promote effective individual and team performanceMentor team members and support their professional growthWHAT YOU WILL GET WITH ELEKSClose cooperation with a customerChallenging tasksCompetence developmentTeam of professionalsDynamic environment with low level of bureaucracyABOUT ELEKSELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.
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