English Speaking Customer Service Representative
Position: Remote Customer Service Representative
Location: Work from Home (Armenia, Azerbaijan, Uzbekistan, Kyrgyzstan, Tajikistan)
Type: Full-Time
About the Role
We are looking for a friendly and solution-driven Customer Service Representative to manage inbound and outbound communications with our clients. The selected candidate will be responsible for resolving inquiries, providing accurate information, and ensuring a smooth customer journey.
Key Responsibilities
* Answer customer inquiries via phone, email, or chat in a professional manner.
* Provide accurate information about services, pricing, and availability.
* Handle customer complaints and provide effective solutions.
* Record customer interactions in the CRM system and follow up when necessary.
* Collaborate with dispatch and operations teams for issue resolution.
* Maintain service quality standards and meet response time targets.
Requirements
* Previous experience in customer service, call center, or similar role is preferable.
* Strong problem-solving skills and a customer-first attitude.
* Excellent English communication skills (written and verbal, B2-C2 level).
* Proficiency in using CRM systems and online chat platforms.
* Reliable high-speed internet connection (minimum 30 Mbps).
* Suitable remote work environment, including a desk, computer with keyboard, headset or headphones, or laptop.
* Must be a Sole Proprietor or Private Company to establish a service agreement.
What We Offer
* 100% Remote Work – Work from the comfort of your home with flexible schedules for work–life balance.
* Training & Support – Full onboarding and continuous learning to ensure success, even for candidates new to customer service.
* Career Growth – Clear development paths and opportunities for advancement into senior or leadership roles.
* International Experience – Collaborate with global clients in the US service industry (locksmith, HVAC, pest control, handyman, delivery, and more).
* Team Culture – Join a supportive, multicultural team where your input is valued and collaboration is essential.
* Competitive Salary – Monthly compensation aligned with South African market standards, plus performance-based bonuses (2.5–3 USD/hour + bonus).
* Extra Perks – Paid time off, referral bonus program, and recognition for top performers.
* Tools Provided – Access to company software and systems that are easy to use and fully remote-ready.
