Customer Success Manager at Staffingly | Torre
Customer Success Manager
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Staffingly

Customer Success Manager

Staffingly
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Emma
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Full-time

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+ Health insurance

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kondapur, Hitech City Road, Laxmi Cyber City, Whitefields, Hyderabad Information Technology Engineering Consultancy City, Kondapur, Telangana, India
Posted about 1 year ago

Responsibilities

Customer Success Manager – The “Crazy-Thinker” Fixer in Healthcare Location: Kondapur, Hyderabad It’s 3:00 a.m. in India. A clinic in the U.S. just had a system failure during a full block of appointments. Instead of reacting late, you pick up the phone, crack a joke (“Tech gremlins, huh?”), rally your internal team, and calm the client. Thirty minutes later, everything’s resolved. That moment is everything. And the result? The client says “You saved us” and recommends you. You live for that. Who you are: * 3+ years of experience in Customer Success or account roles, preferably in SaaS or health-tech. * Thrive in chaos—you’ve handled client crises and come out stronger. * Gritty and accountable—you’re not afraid to own mistakes, fix fast, and pivot. * A storyteller—you translate technical solutions into friendly, reassuring updates. * Obsessive about client health—you track CSAT/NPS and use it as a north star. * Available for U.S. hours and client calls/chats across time zones. * Tech-savvy—CRM and Customer Success platforms (HubSpot, Zendesk, Gainsight) aren’t optional for you. Why this role: * Support critical HR and pharmacy operations for a leading U.S. healthcare client. * Expand your skills in multistate HR compliance and pharmacy workflows. * Be part of a fast-paced, growth-focused, high-energy team. Benefits: * Provident Fund contributions. * Overtime & holiday pay. * Transport & onsite meal allowance. * Referral and birthday bonuses. * Night shift compensation. * “Employee of the Month” recognition program.
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