FREENOW empowers smarter mobility decisions, helps people move freely, and enables cities to thrive. Our multinational, diverse, highly motivated, and collaborative team of passionate Customer Success Managers strive for excellence and like to have fun. We offer a hybrid working model, free Udemy e-learning access, sabbatical & special leave policies, subsidised gym membership, partner product discounts, employee benefits card, employee assistance program, and more local benefits depending on your work location. FREENOW is an equal opportunity employer and values diversity, equity, and inclusion. We want our employees to grow and evolve, bringing their true selves to work.
We are looking for a Customer Success Manager to join our team in Munich, Hamburg, Berlin, or Frankfurt. As a Customer Success Manager, you will own a portfolio of Mid-market clients and be responsible for developing this portfolio through client retention, upselling, and cross-selling our B2B solutions. You will build strong relationships with top customers, engage with clients across the entire national territory, and work closely with cross-functional stakeholders to further develop our customers. The successful candidate will have relevant professional experience in a fast-paced environment, strong analytical skills, the ability to develop and communicate a strategy clearly, and the ability to influence top leaders internally and within the industry. Local knowledge and excellent verbal/written communication and presentation skills in German and English are required, and any other language is a plus. We offer a hybrid working model, free Udemy e-learning access, sabbatical & special leave policies, subsidised gym membership, partner product discounts, employee benefits card, employee assistance program, and more local benefits depending on your work location. FREENOW is an equal opportunity employer and values diversity, equity, and inclusion. We want our employees to grow and evolve, bringing their true selves to work.
Responsibilities:
- Own a portfolio of Mid-market clients and develop the portfolio through client retention, upselling, and cross-selling our B2B solutions
- Build strong relationships with top customers and engage with clients across the entire national territory
- Create operational rhythm, establish and track KPIs, analyze business growth, market trends, and other key metrics to drive new business opportunities within existing clients and ensure resolution of business challenges
- Work closely with Product, Sales Ops, Customer Support, Legal, Sales Managers, and other cross-functional stakeholders to further develop our customers
- Serve as the primary FREENOW point of contact for all internal questions, escalations, and service improvements regarding Mid-market in your region
