Customer Service Representative at Shae Marcus Consulting

Remote customer service representative – home services/roofing About the opportunity We are seeking a motivated and sales-driven customer service representative to join our growing home services team. This remote position offers the opportunity to work with a U.S.-based company while managing customer relationships and supporting business growth. Position overview As a customer service representative, you will act as the link between incoming leads and the sales team. You will guide prospective customers through service offerings and schedule appointments for project estimates, helping convert inquiries into qualified opportunities. Key responsibilities * Handle inbound customer care calls with professionalism and enthusiasm. * Nurture leads from initial contact through appointment scheduling. * Qualify prospects and guide them through the sales funnel. * Schedule estimate appointments with the sales team. * Maintain accurate and detailed records in the CRM system. * Collaborate with sales representatives and project managers. * Follow up with leads to ensure appointment attendance. * Provide an excellent customer experience throughout the sales journey. Required qualifications * Proven experience in sales or appointment setting. * Strong English communication skills, both verbal and written. * Experience with CRM data entry and management. * Comfort with making outbound follow-up calls. * Ability to work independently. * Reliable internet connection and professional home office setup. Preferred qualifications * Background in the home services industry. * Experience in the roofing industry. * Experience with appointment setting in service-based industries. * Familiarity with U.S. customer service standards. Compensation and details * Hourly rate: 8–10 USD per hour, based on experience. * Location: remote, Latin America preferred. * Employment type: full-time remote position. * Schedule: aligned with U.S. business hours.

Customer Service Representative

Emma

Responsibilities

Skills wanted:

Language(s) required:

SMC Team

SMC Team

About Shae Marcus Consulting:

mission:

www.shaemarcus.com/

Admin access needed