Technical Support Engineer at Deskpro

Deskpro is an award-winning helpdesk software company that provides online customer service to millions of people. The company is based in central Wimbledon, just 3 minutes walk from fantastic transport links. They offer a competitive salary, share options, private healthcare, pension scheme, and many other benefits. They also provide a personal budget for training and growth, and a friendly startup-team environment with monthly team socials and legendary Xmas & Summer Parties. Deskpro is looking for a Technical Support Engineer with 2-3 years of experience in technical support. The role involves deep technical troubleshooting to help solve complex problems for customers. The successful candidate will work closely with the Customer Support team, other Technical Support engineers, and software engineers. Strong written and verbal communication skills are required, as well as a love for problem solving and a strong drive to learn new technologies. Responsibilities: - Performing deep technical troubleshooting to help solve complex problems for customers - Working closely with the Customer Support team and other Technical Support engineers - Working directly with software engineers to identify issues in products and coordinate solutions with customers - Learning how to support Deskpro’s technical elements, such as installing software on servers, APIs, integrations, installers, data migration etc. - Interacting with customers in different stages from pre-sales to potential crisis scenarios

Technical Support Engineer

Responsibilities

Skills wanted:

Language(s) required:

About Deskpro:

mission:

Job benefits for full-time members:

www.deskpro.com/

Admin access needed