Senior Customer Success Manager at Perkbox

Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work. They have established themselves as a leader in the UK market by providing an intuitive platform that has a tangible impact on the culture, happiness and well-being of employees across the country! You’ll be responsible for delivering product deployment to a segment of customer accounts, across a range of industries, and ensuring that they continue to receive the best value from our products. Using your ability to influence key stakeholders you’ll ensure that our customers’ business goals continue to align, and their overall usage of the platform remains high. As well as proactively educating admins, you’ll also be an ambassador for best practice and systems use. Responsibilities: - Drive adoption of the product by increasing average number of customer customisations in key, segmented areas of the portfolio. - Increase the number of integrated customers by focussing on education and moving admins through the Integrations Pipeline. - Run educational webinars and training sessions with Admins and internal Champions. - Curate and nurture the feedback loop between the customer and Product teams. - Be a reliable point of contact and brand ambassador for Perkbox, correctly triaging customer queries and shortening resolution times by introducing the correct solution point.

Senior Customer Success Manager

Responsibilities

Skills wanted:

Language(s) required:

About Perkbox:

mission:

www.perkbox.com/

Admin access needed