German Client Consultant | Tourism Sector at speakit | Torre

German Client Consultant | Tourism Sector

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Full-time
Compensation
EUR300 - 430/month
~USD335 - 481/month
location_on
Hybrid (Athens, Greece)
Posted about 3 years ago

Responsibilities


Speakit is a leading company in the tourism industry. The company is located in the heart of Athens, Greece, a city known for its sunny and summer days. The company offers a modern and stimulating office environment. Speakit is looking for German Client Consultants to work in one of the leading tourism industries worldwide. The role involves dealing with travel-related inquiries and providing quality customer service. The position is based in Athens, Greece, but remote work is possible after the training period. Responsibilities: - Receive and process incoming calls, emails and social media requests - Ensure and provide quality of service to customers, handle inquiries and complaints from customers in a professional manner - Develop and recommend changes to existing procedures to increase accuracy and efficiency of the Customer Service department as a whole - Be the first point of contact for one of the leading tourism industries by resolving basic questions and queries of its clients - Report technical issues, customers’ complaints and other problems