Technical Support Analyst at Bitfocus | Torre

Technical Support Analyst

Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: Employment

Compensation
USD39k - 74k/year
Non-negotiable
location_on
Remote (anywhere)
Posted over 5 years ago

Responsibilities


• As a Technical Support Agent, you will: (NOTE - This is a fully remote / work at home position with the hours of 8am - 5pm PST Monday through Friday) • Provide exceptional system, administrative and operational support to customers on a daily basis. • Manage and support help desk tickets, call and chat while maintaining Service Level Agreements utilizing Zendesk and other tools. • Showcase your critical thinking and problem resolution expertise by analyzing and processing reported issues. • Become a subject matter expert on Continuum of Care concepts and activities. • Hold quality assurance in the highest regard. • Serve as a technical resource for user documentation. • Speak up and recommend innovative solutions, work with other teams to test and implement those solutions. • Deliver effective solutions by analyzing and creating tickets. • Configure systems to meet local client objectives.