Senior Database Support Engineer

ArangoDB

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Full-time

Legal agreement: Employment

Compensation

EUR76k - 96k/year

~USD88.7k - 112k/year

Remote (anywhere)

Posted almost 6 years ago

• Provide a quantifiable and awesome customer support experience for all our users, via ticketing system, email and video calls. • Work closely with Customers to troubleshoot ArangoDB problems in both cluster and single server environments. • Interact with our Engineering Team to drive to resolution the most challenging issues. • Educate customers on best practice materials for all aspects of ArangoDB. • Leverage product usage data to proactively engage Customers experiencing product issues. • Advocate the Customer’s perspective during product and architecture planning. • Work directly with Field Operations (Sales, PreSales) and Product. Management to process, defect and feature requests encountered during adoption and retention effort. • As we provide 24/7 reactive technical support, the position requires some off hours work and oncall.

About ArangoDB:

• ArangoDB Inc is a US-based privately held company, that was founded in Cologne in 2014 to meet the increasing demand for professional services around ArangoDB. • The company is headquartered in San Francisco (USA) with European HQ in Cologne (Germany). Our team is distributed around the globe and we welcome great minds to join us also remote.

mission:

The Most Complete and Scalable Graph Database for Real-world Use Cases.

Reputation:

Jobs posted: 1

Signalers: 8

www.arangodb.com

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Senior Database Support Engineer

Responsibilities

Skills wanted: