Implementation Specialist at Smile.io

• As an Implementation Specialist, you will be working to support hundreds of merchants launching loyalty programs with Smile. This role is high-volume, 1:many. Most days will be spent interacting directly with merchants (or their agency partners) when they ask for help deciding if Smile is right for them and providing configuration guidance. You will also contribute to our strategy to help proactively address questions or issues from new merchants before someone asks for assistance. Alongside the rest of the Merchant Experience Team you will contribute to self-serve resources that help our merchants and agency partners guide themselves through the launch of their loyalty program and the crucial first few months following it. • Engage with potential merchants through Intercom to understand their business needs and determine plan fit • Carry out ad hoc requests for product demos • Provide support with loyalty program launches based on best practices • Contribute to our ever-growing Help Docs with product demos and implementation resources • Support and delight our merchants through chat, email, phone, and Zoom video conferencing conversations • Collect and share churn reasons and product feedback from merchants in their first 6m through our internal tracking systems • Proactively reach out to merchants as per playbooks • Assist with any support overflow work • Engage and collaborate with a remote team spread across the world.

Implementation Specialist

Requirements and responsibilities

Skills wanted:

Language(s) required:

Mike Rossi

Manuela Vargas Jaramillo Verified

About Smile.io:

mission:

Job benefits for full-time members:

smile.io/

Admin access needed

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