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About RemoteRemote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.How we workWe love working async and this means you get to do your own schedule. We empower ownership and proactivity and when in doubt default to action instead of waiting.The positionThis is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.This individual contributor role is part of the EOR (Employer of Record) Operations team. As a critical extension of our clients’ HR teams, EOR Ops team members navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision in over 90+ countries.On this team, your work directly influences our customer journey and employee experience with their Benefits. As a dynamic and curious professional, you will have the opportunity to develop yourself as an experienced international Benefits Specialist.You will report to our Benefits Operations Manager.Key responsibilitiesProvide delightful support to Employees and Clients re: Benefits in multiple areasBenefits plans key attributes, including pricing, coverage and claimsBenefits plans enrolment and unenrollmentBenefits invoicing / billingBenefits Remote platformBenefits vendors’ platformsProcess and solve tickets and escalations in Zendesk/e-mailExecute with care and precision data related tasks (preparation, entry, download etc.)Help define/detail and execute on Standard Operating ProceduresWork closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiencesBe able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.Maintain the operations process documents and be able to find automation possibilities to streamline processConstantly research and systematically distill written knowledge in NotionBe able to go from “scout to scale” and actually start things up and get things doneBe an internal and external champion of Remote's values and Benefits team's goalsRequirementsExperience in HR Operations Employee Benefits ideally in the context of delivering US PEO servicesObsessed to provide an excellent customer service experienceStrong organizational and time management skillsStrong verbal, written, and interpersonal skills to interact internally and externally at all levelsAbility to work in a fast-paced environment and multi-task effectively across various tech toolsYou are a manager of oneWrites and speaks fluent EnglishIt's not required to have experience working remotely, but considered a plusEmbraces AI and automation to work more efficientlyBenefitsYou can learn more about the benefits we're offering to all internal employees at Remote by visiting our public Benefits & Perks Handbook page.PracticalsYou'll report to: Benefits ManagerTeam: Operations - BenefitsLocation: AMERApplication process(async) Profile reviewInterview with recruiter(async) Written challengeInterview with Manager, Benefits OperationsInterview with Director, Benefits(async) OfferRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates.At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.BenefitsAs a global company, each country works differently, but some benefits/perks are for all Remoters:work from anywhereflexible paid time offflexible working hours (we are async)16 weeks paid parental leavebudget towards co-working spaces, learning and wellness (including gym memberships)mental health support servicesstock optionshome office budget & IT equipmentHow you’ll plan your day (and life)We work async at Remote which means you can plan your schedule around your life (and not around meetings). You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.How to applyPlease fill out the form below and upload your CV with a PDF format.We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
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