Veterinary Call Center Operator, RemoteBring compassion to every conversation. At Red Bank Veterinary Hospital, our remote Client Service team plays a critical role in supporting pets, pet owners, and hospital teams across one of the nation's leading specialty and emergency veterinary hospitals. If you enjoy helping others, staying organized in a fast-paced environment, and delivering exceptional service, you'll find a rewarding career where empathy and teamwork make all the difference.We are seeking a compassionate and reliable Call Center Operator to join our team.Compensation:Starting at $20/hr. based on experienceFull-Time Benefits Include:Medical, Dental, and Vision401(k) Employee Assistance Program (EAP)Paid Time Off:Sick DaysVacation DaysBereavement LeaveDisability & Life InsuranceEmployee Pet DiscountSchedule:Full TimeMonday – Friday8:30am – 4:30pmJob Description: The Call Center Operator provides high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.Responsibilities:Answer multiple line phone systemTransfer calls quickly and accuratelyAssist in emergency situations by expediting calls to triage staff membersKnowledge of extension numbers to reach employees throughout the networkUtilize voice mail and paging systemAssist clients with direction to network hospitalsTroubleshoot problem callsUnderstand the appointment scheduler program for exams and proceduresAnswer general veterinary information questions regarding the hospitalsInform and assist clients on navigating and using our websiteQualificationsHigh school diploma or equivalent.At least ONE YEAR of successful Call Center or Medical facility experience preferredAt least ONE YEAR of successful Hospitality Industry experience preferredExcellent communication skills.Experience with a call volume of 80+ calls per day preferredAbility to multi-task.Must be computer literate; basic computer skills with ability to navigate new software.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!About RBVHRed Bank Veterinary Hospital (RBVH) now located in Red Bank, NJ, proudly opened its new, state-of-the-art facility in May 2024—an expansive, 100,000+ square foot space nearly twice the size of our original Tinton Falls location. This milestone marks the continuation of over 40 years of dedicated service to our community.Nearby CommunitiesTinton Falls, NJMiddletown, NJHolmdel, NJColts Neck, NJFreehold, NJMarlboro, NJHowell, NJEatontown, NJLong Branch, NJAsbury Park, NJStaten Island, NYBrooklyn, NYBayonne, NJJersey City, NJKnow Someone Amazing?If this role isn’t the right fit but you know a great Technician, send them our way!Email Craig.Rizzo@ethosvet.com—you could earn a $1,250 referral bonus if they’re hired.Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
2 months ago