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# WeighRx Patient Support Specialist
**Job Type:** Full-Time
**Department:** Patient Support / Customer Experience
**Reports To:** Patient Support Supervisor
### Position Summary
WeighRx is seeking a compassionate, detail-oriented **Patient Support Specialist** to assist patients throughout their treatment experience. This role is responsible for providing timely, professional support, answering questions about plans and refills, coordinating with internal teams, and helping resolve patient concerns.
The ideal candidate is an excellent communicator who can remain professional and empathetic when handling sensitive or escalated patient situations.
### Key Responsibilities
* Respond to patient inquiries by phone, email, text, and patient portal.
* Assist patients with refill requests, medical intake forms, portal access, and account-related questions.
* Review patient accounts to identify plan details, payment history, shipments, refill status, and outstanding requirements.
* Explain program terms, pricing, dosage-related fees, refund policies, and applicable account policies clearly and professionally.
* Coordinate with providers regarding prescription approvals, dosage questions, medical intake requirements, and account holds.
* Communicate with pharmacies regarding prescription status, shipment information, tracking, and medication-related concerns.
* Work with Billing and other internal departments to address payment, refund, and account concerns.
* Escalate complex or sensitive patient concerns to supervisors or the appropriate department.
* Document all patient interactions accurately and thoroughly in the appropriate systems.
* Follow established company policies, procedures, and patient-support protocols.
* Protect patient privacy and maintain confidentiality when handling personal and medical information.
* Follow up with patients to ensure outstanding issues are addressed and resolved.
* Provide a positive patient experience while maintaining appropriate professional boundaries.
### Qualifications
* 1+ year of experience in customer service, patient support, healthcare administration, or a related field preferred.
* Strong written and verbal communication skills.
* Excellent attention to detail and organizational skills.
* Ability to navigate multiple systems and accurately document information.
* Comfortable handling confidential and sensitive information.
* Ability to explain policies and procedures in a clear, respectful manner.
* Strong problem-solving and conflict-resolution skills.
* Ability to remain calm and professional when communicating with frustrated or upset patients.
* Healthcare, telehealth, pharmacy, or medical-office experience is a plus.
### Preferred Skills
* Experience with patient portals, CRM systems, ticketing platforms, or electronic medical record systems.
* Familiarity with telehealth or pharmacy workflows.
* Experience handling billing questions, refunds, disputes, and escalated customer concerns.
* Ability to prioritize multiple patient cases while meeting response-time expectations.
### What Success Looks Like
A successful Patient Support Specialist consistently provides **accurate, empathetic, and timely assistance**, communicates clearly with patients and internal teams, maintains detailed documentation, and takes ownership of patient concerns from initial contact through resolution.
This job post is closed.