Company OverviewActiveProspect is on a mission to make consent-based marketing the best channel for online customer acquisition. We provide marketers the products they need to acquire qualified customers at scale. Our platform is trusted by thousands of companies engaged in direct-to-consumer marketing, helping them save wasted spend, comply with ever-changing regulations, and manage a constantly evolving partner landscape. Our flagship product, TrustedForm, is used to certify over 1 billion opt-in digital customer leads every year and is the gold standard for documenting prior express written consent for TCPA compliance.Job SummaryActiveProspect is seeking an IT Systems Administrator to join a small team responsible for our corporate network, including servers, workstations and laptops, connectivity, and end user support. This person will help plan and execute upgrades, installations, monitoring, security practices, and capacity planning, while handling the daily work of server monitoring and maintenance, backups, asset inventory, and support for our remote first environment. Success in this role comes from strong organizational habits, sound network management practices, and analytical thinking.Responsibilities:Manage the corporate network, including servers and workstationsManage corporate Active Directory environmentsManage server policies and login scriptsMonitor servers for hardware and software performance issuesPlan and coordinate upgrades, patches, and new corporate technologiesMaintain an inventory of hardware and software assetsMonitor daily and weekly backupsManage antivirus installations and scanningManage Google WorkspaceAssist in management of our physical datacentersAssist with new employee onboarding and trainingProvide support as part of the Tier 1 technical support teamOther duties as requested.Qualifications and SkillsTechnical3 to 5 years of systems administration experience preferredBachelor's degree and/or relevant certifications are a plusActive Directory design and management skillsExperience setting up Microsoft based systems, support mechanisms, and architecturesServer support skills for Windows Server 2016 and aboveDesktop deployment and support skills for Windows 10, 11 and macOSExperience with Hyper-VExperience with IIS 10.xExperience with web farming and load balancingExperience with performance monitoring and server tuning for security and performanceExperience with server auditingSolid network analysis and troubleshooting skillsFamiliarity with SQL Server 2019 and aboveFamiliarity with network and endpoint monitoring software (VSA10, Iru, Endpoint Central)Familiarity with backup and recovery tools (Appassure/Quest)Familiarity with routers, firewalls, wireless access points, and managed switchesFile server maintenance, including management of shares and quotasNon-TechnicalExcellent project planning and delivery skillsSolid written and verbal communication skillsAbility to communicate task status, including progress and milestonesAbility to prioritize tasks and manage overall workloadComfortable in a small, fast moving environment, and willing to step up and take ownership of deliverablesSelf-starter who can work with minimal supervisionKeen attention to detail and quality of workEffective organization skills, with the ability to work on multiple projects at onceAbility to communicate and interact with a diverse group of perspectivesStrong customer service orientationAble to lift hardware up to 75 lbsMinimum 5-10% travel requiredReports to:Senior Manager of ITDirect Reports:NoneOrganizational ImpactThe IT Systems Administrator keeps the systems our teams rely on every day running reliably and securely. Because our business runs on the trust customers place in our platform and our handling of their data, the day to day discipline of this role, patching on schedule, verifying backups, tracking assets, and keeping access tightly controlled, directly protects both employee productivity and company risk posture.Supports every department by keeping workstations, network access, and collaboration tools available and performing wellReduces security and compliance risk through consistent patching, endpoint protection, access management, and server auditingProtects business continuity by monitoring backups so recovery is possible when something failsShortens time to productivity for new hires by owning onboarding setup and trainingWorks closely with IT leadership, department managers, and vendors, and serves as a visible front line for employee supportMeasurable indicators of success include ticket resolution time and volume, patch and backup completion rates, system uptime, asset inventory accuracy, and new hire setup turnaroundContributes tactically through daily monitoring and support, and strategically by helping plan upgrades, capacity, and the direction of our corporate architecture
5 days ago