Director of Revenue CycleWe are seeking a visionary and results-driven Director of Revenue Cycle to lead the strategic direction, innovation, and performance of revenue operations across our virtual medical practice. This executive leader will be responsible for setting the long-term vision for revenue cycle management, driving enterprise-wide initiatives, and ensuring alignment between financial performance, operational scalability, and patient experience.This role operates at the intersection of strategy and execution — requiring deep healthcare expertise, strong business acumen, and the ability to influence executive decision-making while building a high-performing, scalable revenue organization.Job EssentialsDefine and lead the overarching revenue cycle strategy, aligning with company growth objectives, market expansion, and evolving payer landscapesProvide executive oversight of all revenue cycle functions including patient access, authorization, coding, billing, denials management, collections, and reportingPartner with executive leadership to shape financial strategy, including revenue forecasting, pricing models, and payer contracting approachesIdentify and drive transformational initiatives to optimize revenue capture, improve margins, and enhance operational efficiency at scaleEstablish enterprise-level KPIs, benchmarks, and performance frameworks to measure and improve revenue cycle effectivenessLead organizational design and workforce strategy for the revenue cycle team, including leadership development, succession planning, and vendor managementOversee and optimize relationships with third-party billing vendors, clearinghouses, and payer partnersChampion the adoption of technology, automation, and data analytics to modernize revenue cycle infrastructure and support a high-growth, tech-enabled care modelDrive cross-functional alignment with clinical, product, engineering, finance, and operations teams to ensure seamless end-to-end revenue workflowsLead payer strategy, including contract negotiation support, reimbursement optimization, and dispute resolutionEnsure enterprise-wide compliance with federal, state, and payer regulations including HIPAA, CMS, and commercial payer policiesServe as the executive sponsor for audit readiness, risk management, and regulatory response initiativesProvide strategic insights and reporting to the executive team and board, translating data into actionable business decisionsFoster a culture of accountability, innovation, and continuous improvement across the revenue cycle organizationAnticipate industry trends, regulatory changes, and reimbursement shifts to proactively adapt strategyMinimum QualificationsBachelor’s degree in healthcare administration, business, finance, or related field (Master’s degree preferred)12+ years of progressive experience in revenue cycle management, with at least 5+ years in a director or executive leadership roleDeep expertise in end-to-end revenue cycle operations, including multi-state and telehealth environmentsStrong knowledge of medical coding standards (CPT, ICD-10), E/M guidelines, and complex payer structuresDemonstrated success leading large, distributed teams and scaling revenue operations in a high-growth environmentExperience with EMR and RCM systems, as well as implementing or optimizing revenue cycle technologiesProven ability to influence executive stakeholders and drive cross-functional initiativesStrong analytical and financial acumen with experience in forecasting, budgeting, and performance optimizationExcellent communication and leadership skills, with the ability to operate effectively in a virtual environmentHigh level of strategic thinking combined with executional rigorAbout General MedicineGeneral Medicine is building a healthcare store that makes it radically simpler — and more transparent — for people to access care. We provide upfront cash and insurance prices for visits, prescriptions, labs, imaging, and more.Behind that simplicity is complex infrastructure: payer integrations, pricing logic, eligibility systems, reconciliation workflows, and financial rails.We’re building the systems that make transparent healthcare possible.
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