As a Technical Support Engineering Manager, you'll lead the team serving as the highest point of escalation for complex client issues. You'll sit at the crossroads of engineering, development, support, professional services, and sales engineering to drive timely, high-quality resolution and ensure customers get the best possible outcome.A typical day might includeEscalation & ownershipOwn the team's ticket queue by reprioritizing and keeping focus on the highest-impact issuesLead escalations end-to-end: engaging clients directly, mobilizing internal resources, and guiding your team with a client-first lensHelp your team get unstuck quickly, knowing who to loop in, when, and how to keep things movingCoaching & continuous improvementCoach your team on problem-solving, critical thinking, and root cause analysisDevelop your team's technical skills and escalation instincts through hands-on guidance and feedbackIdentify inefficiency trends in tickets and escalations; bring process improvement and automation recommendations to leadershipCross-functional partnershipAlign cross-functionally to surface and drive holistic solutions beyond the support teamWhat we're looking forA people-first manager with 3+ years leading, coaching, and performance managing teamsWe're not looking for the most technical person in the room. We're looking for someone who leads the people who are. The ability to coach, develop, and unblock a technical team matters far more than deep technical expertiseA clear, confident communicator with strong attention to detailB2B SaaS experience is a plusMust be located in West Coast or Mountain time zonesThe annual base salary range for this position is $84,993 - $111,553. s role is eligible for an annual target bonus & a comprehensive benefits package.What we offer...Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and moreUnlimited Planned Paid Time OffGlobal Mental Health SupportOn-Demand Learning & DevelopmentQuarterly paid volunteer daysLucrative Employee Referral Program (eligible for prior to your first day)Company-wide mentor programBullhorn's core purpose is to create an incredible customer experience, and the organization has a sharp focus on delivering very high quality products and services to its customers. The company culture is shaped by five Core Values: Ownership, Energy, Speed & Agility, Service, and Being Human. Each value, and its underlying definition, serves as a behavioral guide for employees as they interact with customers and fellow coworkers and is an embedded way of operating across our organization.We are a people-first culture where everyone’s contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.
8 days ago