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9 days ago
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About FeatheryFeathery automates data intake workflows for insurance and wealth management firms. Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings.With rapid revenue growth and expanding enterprise demand, we’re scaling our go-to-market and customer-facing teams to support increasingly complex implementations across financial services and beyond.Why We’re HiringAs Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows.We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments.You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform.About the RoleThis is a high-ownership role that blends:Customer-facing technical solution designPre-sales and post-sales engagement across the customer lifecycleWorkflow architecture and problem solvingCross-functional collaboration with product, engineering, and go-to-market teamsAs an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success.What You’ll DoCustomer Solutions & ImplementationOwn technical scoping, proof-of-concepts, and onboarding for key customersPartner with customers to design and implement complex workflows on the Feathery platformGuide customers through best practices for building scalable, maintainable solutionsSupport deployments and ensure successful adoption across teamsPre-Sales & Product ExpertiseWork with sales during the evaluation process to demonstrate technical capabilitiesTranslate customer requirements into tailored product solutionsBuild demos and prototypes that showcase Feathery’s flexibility and powerServe as a trusted technical advisor to prospects and customersProduct Feedback & EnablementAct as the voice of the customer, surfacing insights and feature requests to product and engineeringCreate technical content such as example applications, documentation, and guidesHelp customers and internal teams better understand platform capabilitiesContribute to improving onboarding and implementation workflowsTeam & Function BuildingHelp define best practices for solutions engineering at FeatheryContribute to hiring and mentoring future team membersImprove internal processes, tooling, and playbooks as the team scalesAbout YouExperience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar)Strong problem-solving skills, especially in data-heavy or workflow-based systemsStrong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementationsBasic familiarity with Python (able to build/debug API's)Excellent communication skills and ability to work across technical and non-technical stakeholdersProactive, resourceful, and comfortable operating in a fast-paced startup environmentStrong sense of ownership and desire to help customers succeedBonusExperience working with B2B SaaS platforms or workflow automation toolsFamiliarity with low-code/no-code platformsExperience supporting enterprise customers or complex implementationsBackground in financial services (insurance, wealth management, lending)Experience creating technical content (docs, demos, tutorials)What We OfferCompetitive compensation and equityHealth, dental, and vision coverageUnlimited PTODowntown Toronto office locationOffice snacks and lunchesA supportive, low-ego team that values ownership and growthCompany offsite to connect and rechargeIf you’re excited about helping companies streamline critical workflows — and want to play a key role in shaping the customer experience at a fast-growing startup — we’d love to hear from you.
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