General Manager-Fleet Management
Location: Port Arthur, Texas
Employment Type: Direct Hire
Schedule: 40 hours per week-Flex
(In light of the nature of the transportation industry, the Company does not maintain
regular business hours. You are expected to work customary business hours but will vary as determined by the Company’s specific business needs. Schedules are subject to change and may require early mornings, evenings, weekends, holidays, or multiple-day shifts. Flexibility with the work schedule and the ability to work any shift assigned is required.)
Salary: Based on Experience
Rate: Base DOE, 20% annual bonus
Benefits: Full package
Position Summary
The General Manager – Port Arthur Operations provides overall leadership and day-to-day oversight of transportation operations at the Port Arthur location. This position is responsible for ensuring safe, reliable, efficient, and customer-focused service while achieving operational, financial, staffing, and contractual performance objectives.
The General Manager leads managers, supervisors, and frontline operations teams while serving as a primary point of contact for customers. This role requires a hands-on operational leader who can balance service delivery, safety, workforce management, financial performance, customer relationships, and continuous improvement in a fast-paced transportation environment.
Essential Duties & Responsibilities
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Provide daily leadership and direction to managers, supervisors, dispatch personnel, drivers, and other operational team members.
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Oversee all day-to-day transportation operations to ensure safe, reliable, efficient, and high-quality service delivery.
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Ensure operational activities meet customer requirements, contractual obligations, company policies, and applicable regulatory standards.
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Serve as a primary point of contact for contract customers, addressing operational needs, service updates, concerns, and performance expectations promptly and professionally.
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Establish clear expectations for departmental managers and frontline leaders and hold teams accountable for operational results.
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Monitor key performance indicators, service levels, staffing, vehicle utilization, scheduling, attendance, customer satisfaction, and other operational metrics.
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Analyze operational processes and identify opportunities to improve efficiency, productivity, service quality, and resource utilization.
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Develop and implement policies, procedures, and operational improvements that support organizational goals.
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Maintain a safe and efficient work environment while reinforcing a strong culture of safety and accountability.
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Ensure compliance with applicable DOT, FMCSA, safety, transportation, and company requirements.
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Plan, manage, monitor, and forecast operational budgets to achieve financial and performance objectives.
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Monitor labor utilization, overtime, staffing levels, and other operating expenses to support effective cost management.
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Supervise the local payroll process and coordinate with appropriate payroll personnel to ensure timely and accurate submissions.
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Partner with Human Resources on recruiting, staffing, onboarding, employee relations, performance management, and workforce planning.
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Work collaboratively with Safety, Maintenance, Human Resources, Finance, and other departments to support successful operations.
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Communicate new policies, procedures, initiatives, and operational changes to leadership and frontline employees.
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Partner with senior leadership and business development teams to establish operational goals and support customer retention and business growth.
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Take ownership of operational performance by establishing expectations, monitoring results, identifying gaps, and implementing corrective actions.
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Coach, mentor, and develop managers and frontline leaders to strengthen leadership capabilities and succession planning.
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Promote a positive, professional, and collaborative work environment focused on safety, accountability, customer service, and continuous improvement.
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Respond effectively to operational disruptions, staffing challenges, customer concerns, and other issues requiring management intervention.
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Perform additional duties and responsibilities as assigned.
Leadership & Supervisory Responsibilities
The General Manager provides direct and indirect leadership to the Port Arthur operations team and is responsible for developing a high-performing management structure.
Key leadership responsibilities include:
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Setting clear performance expectations and operational priorities.
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Coaching and developing managers and supervisors.
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Monitoring employee and departmental performance.
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Supporting recruiting, retention, and workforce development.
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Promoting accountability at all levels of the operation.
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Ensuring effective communication between frontline employees, management, customers, and corporate leadership.
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Creating a culture centered on safety, service excellence, professionalism, and teamwork.
Qualifications
Education & Experience
Required:
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Bachelor's degree in Business Administration, Operations Management, Transportation, Logistics, or a related discipline; equivalent relevant management experience may be considered.
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High school diploma or equivalent.
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Minimum of 3–5 years of experience in transportation, logistics, fleet operations, shuttle operations, transit, or a related industry.
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Minimum of 5 years of supervisory or management experience.
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Demonstrated experience leading operational teams in a fast-paced service environment.
Preferred:
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Experience managing transportation or passenger transportation operations.
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Knowledge of DOT and FMCSA regulations and transportation safety requirements.
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Experience overseeing dispatch, scheduling, fleet utilization, or driver operations.
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Experience managing customer contracts and service-level expectations.
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Experience with budgeting, labor management, operational KPIs, and performance reporting.
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Experience leading managers and supervisors in a multi-shift or 24/7 operating environment.
Certificates, Licenses & Registrations
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Valid state-issued driver's license.
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Must maintain driving eligibility consistent with company requirements.
Core Competencies
Successful candidates should demonstrate:
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Strong operational leadership and people-management skills.
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Excellent verbal and written communication skills.
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Strong customer relationship and client-management abilities.
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Sound judgment and effective decision-making.
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Strong analytical, problem-solving, and critical-thinking abilities.
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Ability to interpret operational data and use performance metrics to drive improvement.
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Strong organizational and time-management skills.
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Ability to manage multiple priorities and competing deadlines.
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High level of personal accountability and ownership.
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Ability to remain calm and make sound decisions during operational challenges.
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Strong coaching, mentoring, and employee-development skills.
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Ability to build collaborative relationships across departments.
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Professionalism, integrity, and ethical decision-making.
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Adaptability and the ability to lead effectively in a changing operational environment.
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Strong attention to detail and follow-through.
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Commitment to safety, customer service, and operational excellence.
Computer Skills
Candidates should possess working knowledge of standard business technology and applications, including:
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Microsoft Word
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Microsoft Excel
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Microsoft PowerPoint
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Microsoft Outlook
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Windows-based computer systems
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Transportation, scheduling, dispatch, payroll, or workforce management systems as applicable
Candidates should be comfortable using spreadsheets for operational reporting, including basic formatting, formulas, data tracking, and performance analysis.
Additional Requirements
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Ability to read and interpret safety rules, operating procedures, maintenance instructions, company policies, and regulatory requirements.
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Ability to successfully complete applicable pre-employment screening requirements.
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Ability to meet company driving and safety requirements.
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Ability to satisfy applicable DOT and regulatory requirements associated with the position.
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Ability to successfully complete required drug and alcohol testing when applicable to the position.
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Ability to respond to operational issues outside normal business hours when required.
All employment screening and qualification requirements will be administered in accordance with applicable federal, state, and local laws.
Work Schedule
Transportation operations may operate outside traditional business hours. The General Manager is expected to maintain a schedule necessary to effectively lead the operation and meet business and customer requirements.
The position may require:
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Early mornings
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Evenings
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Weekends
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Holidays
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Extended hours
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Emergency or after-hours operational response
Flexibility and availability to support a dynamic transportation operation are essential.
Work Environment
This position operates in both office and transportation operations environments. While performing the duties of the position, the employee may occasionally be exposed to outdoor weather conditions, vehicle traffic, fumes, airborne particles, vibration, and moderate noise levels.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
