For companies:
For professionals:
For everyone:
Responsibilities
SummaryProvides Quality oversight and support to the site ng with supporting the operation teams towards achieving their quality performance targets, aligned to strategic initiatives.Key ResponsibilitiesCustomer Advocacy: Act as the primary technical interface for quality-related issues, maintaining relationships to improve customer satisfaction.Complaint Resolution: Lead investigations into customer complaints, conducting root cause analysis (RCA) and implementing corrective/preventive actions (CAPA).Quality Audits & Compliance: Conduct regular customer audits, maintain compliance with industry standards (e.g., ISO, FDA), and ensure internal procedures meet customer requirements.Data Analysis & Reporting: Monitor key performance indicators (KPIs) such as customer satisfaction (CSAT), defect rates, and returns, producing regular reports for management.Continuous Improvement: Identify trends duct design, or service delivery.Documentation: Maintaluding inspection reports and quality certificates.RequirementsExperience: Generally 10+ years h experience in customer-facing roles within manufacturing or relevant industries.Skills: Strong analytical, problem-solving, and communication skills.Knowledge: Proficiency in Quality tools (SPC, FMEA, 8D, Pareto) and ISO standards.Education: Bachelor’s degree lity Management, or a related field.Key CompetenciesInterpersonal Skills: Ability to manage high-pressure situations and negotiate solutions for customer needs.Attention to Detail: Rigorous approach to inspecting and validating product quality.Leadership: Capable of leading cross-functional teams to resolve quality issuesCompany OverviewCelestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies munications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader ufacturing, hardware platform and supply chaestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered h talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.
Closes in:
0
days
0
hours
0
min
0
sec
tune NOT FOR YOU? IMPROVE YOUR RESULTS